At a Glance
- Tasks: Lead technical services and ensure top-notch engineering performance in a dynamic environment.
- Company: Join JLL, a global leader in real estate shaping a better future.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Other info: Be part of a collaborative team focused on sustainability and innovation.
- Why this job: Make a real impact in the world of commercial real estate and technology.
- Qualifications: Experience in engineering or facilities management with strong leadership skills.
The predicted salary is between 60750 - 74250 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience. Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards.
What your day to day would look like:
- Client & Service Delivery
- Support delivery of the client’s technical and operational objectives, ensuring engineering services are delivered to the highest standards.
- Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence.
- Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements.
- Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies.
- Operations Management
- Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems.
- Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects.
- Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance.
- Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation.
- Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support.
- Ensure all technical documentation, operating procedures, and asset information are maintained and up to date.
- Contractor & Supplier Management
- Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations.
- Monitor contractor performance, audit service delivery standards, and implement corrective actions where required.
- Support procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of work.
- Financial Management
- Support preparation and management of operational and capital expenditure budgets.
- Monitor technical service expenditure and identify opportunities for cost efficiencies and value enhancement.
- Assist with financial reporting, and contract management activities.
- Conduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.
- Health, Safety & Compliance
- Ensure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirements.
- Maintain robust health and safety procedures and support implementation of JLL safety management systems.
- Conduct inspections, audits, and risk assessments to identify and mitigate operational risks.
- Team Leadership & Development
- Provide leadership, guidance, and development support to onsite engineering teams and technical service partners.
- Foster a collaborative “One Team” culture across all service lines and stakeholders.
- Support training, succession planning, and performance management activities to drive high standards and continuous improvement.
Skills, Experience & Qualifications:
- Significant experience within engineering, technical services, or building services management in a commercial property or facilities management environment.
- Strong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologies.
- Proven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIs.
- Strong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practice.
- Experience supporting sustainability initiatives, energy management strategies, and ESG objectives.
- Commercially aware with experience managing budgets, service contracts, and operational expenditure.
- Strong stakeholder management and communication skills with the ability to build effective relationships at all levels.
- Proven leadership capability with experience managing and developing technical teams within a customer-focused environment.
- Strong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressure.
- Flexible and adaptable approach with willingness to support operational requirements outside standard business hours where required.
- Professional engineering qualification or relevant technical certification desirable.
- Health and safety qualifications such as IOSH or NEBOSH desirable.
- Membership of relevant professional bodies advantageous.
Technical Service Manager employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Manager role you’re after at Jones Lang LaSalle Incorporated.
✨Show Off Your Projects!
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Jones Lang LaSalle Incorporated.
✨Apply Through Company Websites
When you spot a role like Technical Service Manager at Jones Lang LaSalle Incorporated, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Manager
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Jones Lang LaSalle Incorporated a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Jones Lang LaSalle Incorporated specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Brush Up on Core Engineering Principles
Before heading into the interview with Jones Lang LaSalle Incorporated, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Jones Lang LaSalle Incorporated want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
