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- Tasks: Lead a dynamic team, drive performance, and tackle administrative challenges.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy competitive pay, career growth, and a supportive work culture.
- Why this job: Make an impact by leading innovative projects and enhancing team productivity.
- Qualifications: 3-5 years of leadership experience and strong communication skills required.
- Other info: Embrace a flexible environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Lead and manage a team of Business Support professionals, providing direction, coaching, and performance oversight.
Conduct regular team meetings and one-on-one sessions to ensure clear communication, knowledge sharing, and professional development.
Serve as primary escalation point for administrative challenges and provide resolution guidance.
Coordinate work allocation across team members to ensure optimal resource utilization and coverage.
Conduct performance reviews, identify training needs, and create development plans for team members.
Foster team cohesion and maintain high morale across distributed team environment.
Liaise closely with PDS UK & Ireland Operations team to align offshore activities with business objectives and operational requirements.
Work collaboratively with the PDS UK & Ireland Business Support team to ensure seamless integration of offshore and onshore functions.
Maintain regular communication with onshore Business Support teams through established protocols.
Coordinate task handovers between time zones to ensure continuous service delivery.
Participate in cross-functional meetings and contribute to strategic planning initiatives.
Serve as primary offshore contact for routine and ad-hoc administrative requirements.
Champion adoption of JLL AI tools including ChatGPT to enhance team productivity.
Serve as early adopter of new systems and technologies.
Provide training and support to team members on system enhancements.
Contribute feedback on workflow improvements and system optimization.
Maintain expertise in all JLL systems and ensure team proficiency.
- Leadership Experience: Minimum 3-5 years of team leadership experience, preferably managing offshore or distributed teams in a professional services environment.
- Administrative Expertise: Advanced understanding of business support functions with proven track record of operational excellence.
- System Proficiency: Expert knowledge of Microsoft Office 365 suite (SharePoint, Teams, Word, Excel, PowerPoint, Outlook), CRM systems (preferably Salesforce and Certinia), and PDF editing tools (Nitro/Adobe).
- Communication Excellence: Outstanding written and verbal English communication skills with ability to facilitate effective cross-cultural and cross-time zone collaboration.
- Metrics Management: Proven experience in tracking, analysing, and reporting on operational metrics and KPIs.
- Process Optimization: Strong background in implementing quality assurance protocols and driving continuous improvement initiatives.
- Multi-System Integration: Experience coordinating workflows across multiple platforms and ensuring data accuracy.
- AI Tool Adoption: Willingness to learn and implement JLL AI tools and emerging technologies.
- Financial Process Knowledge: Understanding of expense management, purchase order processing, and financial reconciliation.
- Project Coordination: Experience managing complex administrative projects and coordinating resources across teams.
- Experience in real estate or professional services industry.
- Knowledge of offshore service delivery models and best practices.
- Familiarity with UK & Ireland business practices and cultural considerations.
- Strategic Leadership: Ability to balance operational excellence with strategic thinking and long-term planning.
- Adaptability: Flexibility to handle changing priorities, urgent requests, and evolving business requirements while maintaining team performance.
- Relationship Building: Exceptional interpersonal skills with ability to build trust and effective working relationships across geographic boundaries.
- Resilience: Ability to maintain composure and team morale during high-pressure periods and challenging situations.
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
Team Lead - PDS Business Support employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead - PDS Business Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or through industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about your experience managing teams and how you’ve fostered collaboration. We want to hear about your successes and how you can bring that to our team!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Team Lead - PDS Business Support
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your experience in leading teams, especially in a distributed environment. We want to see how you've managed performance and fostered team cohesion, so share specific examples!
Tailor Your Application: Read the job description carefully and align your skills with what we're looking for. Use similar language to describe your experiences, as it shows you understand the role and can communicate effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led teams in the past, especially in a distributed environment.
✨Master the Tech Tools
Familiarise yourself with the Microsoft Office 365 suite and any other tools mentioned in the job description. If you can demonstrate your proficiency with these systems during the interview, it will show that you're prepared and capable of hitting the ground running.
✨Prepare for Scenario Questions
Expect questions about how you would handle administrative challenges or team dynamics. Think of scenarios where you've had to resolve conflicts or improve team performance, and be ready to discuss your thought process and outcomes.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've facilitated effective communication across different time zones and cultures, as this will highlight your ability to build relationships in a global context.
