Jones Lang LaSalle Incorporated (JLL) is seeking a capable Operations Lead for the HSBC JLL Account to head the customer experience centre in Birchwood, Warrington. You will drive scheduling, support wide engineering and operations team communications, and ensure timely resolution of client escalations.
You will manage work orders prioritisation, escalations, and feedback loops for mobile engineering and client-facing queries, ensuring P1/P2 orders stay within contract and SLAs are met.
Customer Experience Centre Lead (Operations & Escalations) in Stockport employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
