At a Glance
- Tasks: Be the friendly face of our company, welcoming visitors and managing front-of-house operations.
- Company: Join JLL, a leader in real estate services with a commitment to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic workplace with a focus on teamwork and personal development.
- Why this job: Make a real impact by creating exceptional experiences for clients and colleagues every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- Corporate
- Receptionist
Based: Solihull B37 Hours: 40 hours per week, Monday to Friday Front of house is open 07:00am until 17:00pm.
- This person will cover three different shifts 07:00-15 00-16 30-17:00
- Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Solihull.
Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.
Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Key Responsibilities
- Visitor and
- Contractor
Management: Maintain a professional reception service to all guests and colleagues on site, greeting in a professional, friendly and courteous manor at all times
- Issue and manage security passes (printing, activating, cancelling)
- Manage sign in/out procedures and record all visitors onto site using SINE
- Communicate visitor arrivals to relevant personnel promptly
- Advise visitors of fire alarm tests and muster points
- Manage forgotten passes for employees.
- Maintain stock levels pass holders/cards and lanyards
- Reception and Switchboard: Maintain an organised, welcoming and tidy Reception area
- Answer, screen and transfer calls for Solihull
- Manage the reception and meeting rooms inboxes
- Opening up Front of house and closing
- Meeting Room Management: Process room bookings
- Manage the meeting room diary arranging all requirements beforehand
- Set up meeting rooms with hospitality equipment
- Set up and clear down meeting rooms, including arranging furniture to suit meeting requirements
- Liaise with JLL Cleaning team regarding meeting room cleaning requirements
- Ensure all meeting spaces are set to a defined standard
- Laise with Site services with meeting room layout requests and resets.
- General Administration: Manage site stationery supplies
- Make taxi bookings by phone
- Control of C-Cure Adding areas of the building to ID badges
- Creating ID passes
- Manage hire car collection/drop off
- Raise work requests through the system for maintenance and cleaning
- Carry out administration tasks to support the business
- Distributing paper and stationary to each area in the building.
- Printing WI-FI codes and distributing them out.
- Facilities Support: To report any faults or health and safety concerns to the relevant person or department.
- Ensure a safe and healthy working environment is available for yourself and fellow team members to perform their/your duties
- Health, Safety, Quality and Environment (HSQE) Support: Support Emergency Evacuation procedures
- Always follow Group and company policies and procedures; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- General Duties: Work to standard operating procedures implemented across corporate facilities
- Ensure performance is compliant with agreed SLA
- Support the review of procedures and processes
- Put forward suggestions and initiatives for service improvement
- Ensure all customer requests are dealt with efficiently and effectively
Person Specification
- Passionate about exceptional customer service with a flexible and proactive approach
- Experienced in Front of House or Reception, ideally within a corporate or 5-star hotel environment
- Ability to build positive relationships with colleagues, guests and clients at all levels, including Senior Executives
- Able to work on own initiative with minimal direction
- Confident in managing emergency situations and making decisions as required
- Strong team player with commitment to supporting colleagues and a "can do" attitude
- Excellent written and oral communication skills
- Exceptionally organised with skilled multi-tasking abilities
- High attention to detail
- Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)
- Clear understanding of Health & Safety practices
- Customer focused with enthusiastic and conscientious approach
- Clear, strong and confident communication skills
At JLL, we believe the most effective teams are built when everyone is empowered to thrive.
We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK.
Jones Lang La Salle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at .
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page.
Full-Time Corporate Receptionist
Corporate Receptionist in Solihull employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist in Solihull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jones Lang LaSalle Incorporated. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jones Lang LaSalle Incorporated before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist in Solihull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jones Lang LaSalle Incorporated:Your cover letter is your chance to shine! Tell us why you want to work at Jones Lang LaSalle Incorporated specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jones Lang LaSalle Incorporated!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
