Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire cleaning teams while ensuring top-notch operational standards.
- Company: Join JLL, a global leader in commercial real estate with a vibrant culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to innovate and grow within a global company.
- Why this job: Make a real impact by shaping exceptional cleaning operations and team development.
- Qualifications: Experience in operational management and a passion for developing others.
The predicted salary is between 35000 - 45000 £ per year.
* DSB Cleared
* Maths and English GCSE's or equivalent
* IOSH or equivalent certification
* Proficiency in Microsoft Outlook, Word, and Excel
* Proven experience in operational management
* Experience in developing others
* Ability to have difficult conversations
* Demonstrates high personal standards
* Innovative, creative, and organized
* Lead cleaning teams to ensure a positive, motivational, and supportive working environment
* Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off procedures
* Focus on training and development to establish good working practices
* Ensure excellence in cleaning operations including security, health and safety compliance, cleaning standards, colleague appearance and presentation, full and clean uniforms, guest and staff interaction, and courtesy
* Control delivery of colleague rosters, ensuring compliance is always maintained
* Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all direct reports
* Organize non-agency cover wherever possible to avoid staff and qualitative shortfalls
* Carry out and manage monthly audits to ensure high standards of cleanliness and a safe environment
* Manage recruitment, induction training, developing, and retaining colleagues
* Ensure adequate quality performance measures (KPIs/SLAs) are adhered to and resolve any failures professionally with clear plans
* Conduct quality audits to ensure service delivery adheres to ISO9001 requirements
* Ensure strict compliance with the Data Protection Act, GDPR, and associated regulations
* Lead and support direct reports in an engaged and positive manner
* Ensure the team delivers exceptional operational standards along with excellent and meaningful building user interaction
* Work with Senior Leadership Team and Operations Management Team to forward plan staffing and ensure capacity is met
* Scale service during peak periods without sacrificing SLAs
* Ensure all team members are valued employees and conduct annual job chats
* Identify team members wishing to progress their careers and work with HR and Learning & Development to create development plans
* Work alongside HR and Learning and Development teams to deliver Customer Experience training
* Identify training needs for direct reports and work with Senior Leadership Team on training plans
Soft Services Area Operations Manager employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Area Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing applications from motivated individuals like you!
We think you need these skills to ace Soft Services Area Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your operational management experience and any relevant certifications like IOSH. We want to see how you fit into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at StudySmarter. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: Since this role involves leading teams, make sure to include examples of how you've developed others and managed difficult conversations. We’re looking for innovative leaders who can motivate and support their teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your operational management experience and be ready to discuss specific examples. Think about how you've led teams, managed cleaning operations, and ensured compliance with health and safety standards.
✨Showcase Your People Skills
This role involves a lot of interaction with team members and clients. Be prepared to talk about how you've developed others, handled difficult conversations, and created a positive working environment. Share stories that highlight your ability to motivate and support your team.
✨Be Organised and Innovative
Demonstrate your organisational skills by discussing how you plan and execute cleaning operations. Bring examples of how you've implemented innovative solutions to improve efficiency or quality in past roles. This will show you're proactive and forward-thinking.
✨Prepare for the Tough Questions
Expect questions about managing absence, holiday records, and maintaining high standards. Think about how you've dealt with challenges in these areas before and be ready to present clear plans for resolving any issues. Confidence in your answers will impress the interviewers.