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- Tasks: Oversee daily operations of a data centre, ensuring efficiency and uptime.
- Company: Join JLL, a leader in real estate services and technology, shaping a better world.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Why this job: Be part of a dynamic team, making a real impact in the tech-driven real estate sector.
- Qualifications: Bachelor's degree in Engineering or Computer Science; experience in data centre management required.
- Other info: This is an on-site position located in London.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.
Responsibilities:
- Data Centre Operations: Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression. Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization. Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.
- Team Management: Lead and manage a team of technicians and engineers responsible for data centre operations. Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations. Foster a culture of teamwork, collaboration, and continuous improvement. Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.
- Client Relationships: Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations. Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts.
- Compliance and Risk Management: Ensure compliance with data centre industry standards, regulations, and security protocols. Assess and mitigate risks associated with data centre operations to ensure business continuity. Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.
- Budget and Cost Management: Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization. Review operational costs, negotiate contracts with vendors, and manage vendor relationships.
Requirements:
- Bachelor's degree in Engineering, Computer Science, or a related field.
- HV Authorised Person (Experienced with HV Systems)
- Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
- C&G Pts. 1 & 2, equivalent or exceeds.
- 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training)
- C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
- Proven experience in data centre operations management, preferably in a mission-critical environment.
- Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
- Strong leadership and team management skills.
- Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
- Excellent problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Familiarity with data centre management software and monitoring tools.
Location: On-site – London, GBR
Service Delivery Manager, Data Centres employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager, Data Centres
✨Tip Number 1
Familiarise yourself with the latest industry standards and best practices related to data centre operations. Understanding frameworks like Uptime Institute and ISO 27001 will not only enhance your knowledge but also demonstrate your commitment to excellence in service delivery.
✨Tip Number 2
Network with professionals in the data centre management field. Attend industry events, webinars, or local meetups to connect with others who can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in previous roles. Highlighting your ability to foster collaboration and continuous improvement will set you apart from other candidates.
✨Tip Number 4
Prepare for potential interviews by practising responses to common questions related to data centre operations and client management. Being able to articulate your problem-solving strategies and decision-making processes will help you make a strong impression.
We think you need these skills to ace Service Delivery Manager, Data Centres
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data centre operations management. Emphasise your technical skills, leadership abilities, and any certifications that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage teams and ensure operational efficiency in a data centre environment.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your degree in Engineering or Computer Science, and any relevant certifications like HV Authorised Person or 17th Edition IEE. This will help you stand out as a qualified candidate.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully addressed challenges in previous roles. This could include improving operational processes or managing client relationships effectively.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of data centre operations, including power, cooling, and security systems. Be prepared to discuss specific technologies and best practices relevant to the role.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and fostering collaboration.
✨Understand Client Needs
Be ready to talk about how you would handle client relationships. Think of examples where you've effectively communicated with clients and addressed their concerns, ensuring their needs are met.
✨Prepare for Compliance Questions
Familiarise yourself with industry standards and regulations like Uptime Institute and ISO 27001. Expect questions on how you would ensure compliance and manage risks in a data centre environment.
