Service Controller

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Summary of Role

You will be responsible for managing the generation and issuance of Planned Preventative Maintenance (PPM) work orders, supporting delivery, and managing asset status and condition in our database. You will be working closely with our Engineering teams to improve report quality, asset data, and completion times.

Location: This role can be offered on a remote basis but with a requirement to travel to our Glasgow office for meetings when required.

What you will be doing:

• Planning Service remedial works with direct labour or sub-contractor in line with customer SLA’s.
• Ordering of parts, access equipment, plant & tools.
• Booking-In and issuing of RAMS and Permits, where required.
• Updating customers portals and planners, ensuring completion within strict SLA’s including jeopardy management.
• Raising & processing supplier & subcontractor purchase orders.
• Processing all reactive paperwork from holding pots and moving completed job folders to finance team.
• Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
• Processing of completion paperwork and workflow to finance.
• Producing Monthly performance reports and attending client calls/ supporting meetings.
• Processing all PPM paperwork from holding pots and moving to finance team if required and filling in site folders.
• Actioning all Customer queries and requests in a timely manner, escalating as required.

What we will need from you:

• Experience in a similar role ideally within the sprinkler industry but construction/engineering/FM industry experience will also be considered.
• Strong interpersonal skills and communication skills to liaise with customers and stakeholders (essential).
• Experience of raising and processing subcontractor purchase orders (essential).
• Able to effectively manage time, organise and prioritise to meet demands (essential).
• Strong IT skills with experience of using database/portal systems (essential).

What you can expect in return:

• Salary competitive and negotiable depending on experience.
• 25 days holiday plus bank holidays and option to buy 5 days.
• Contributory company pension scheme.
• Life Assurance.
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:05).

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.