Senior Surveyor

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

The Senior Surveyor role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

The Property Management team is seeking a driven and experienced Senior Surveyor to join our team managing the diverse major group portfolio, comprising industrial, office, retail, and hospitality assets across the UK. The successful candidate will play a pivotal role managing a varied portfolio including multi-let properties in Bristol, Portishead, and Poole, alongside Full Repairing and Insuring (FRI) properties across South and Wales.

You will be responsible for comprehensive management including lease administration, rent reviews, service charge reconciliation, and building compliance oversight. The role requires strong tenant relationship management skills and the ability to coordinate effectively with facilities management teams and other stakeholders.

We seek a versatile professional with proven experience across multiple asset classes. You should demonstrate strong technical surveying knowledge and RICS-compliant practices, experience managing both multi-let and FRI properties, excellent organisational skills with the ability to work autonomously across a geographically dispersed portfolio, strong communication and relationship management capabilities, and knowledge of the South-West property market is desirable.

This position offers exceptional variety and professional development opportunities. You'll gain exposure to different property sectors, management structures, and tenant requirements while working with a high-profile institutional client. The geographic spread provides the chance to develop broad regional market knowledge.

If you're a motivated property professional looking for a challenging and rewarding role within a leading global real estate services firm, we want to hear from you.

This position is predominantly office-based at our Bristol location, conveniently situated near Clifton Triangle with excellent transport links and local amenities. You will join a collaborative and supportive team of 12 surveying professionals who share knowledge, best practices, and expertise across diverse asset classes. The team environment fosters professional development through peer learning and mentorship opportunities, while providing the resources and support needed to manage your portfolio effectively.

**Key Responsibilities**

• Client Relationship: Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.
• Lease and Legal Management: Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest. Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion. Respond to technical queries in regards to the lease or licences. Resolving occupier matters that may influence valuation/investment considerations.
• Financial Management: Work with JLL Accounts teams to manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required.
• Service Charge: Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.
• ESG: Work with various ESG and FM teams on ESG initiatives and implementation. Align client's ESG strategy with JLL's responsibilities.
• Supplier and Facility Management: Alongside colleagues manage third-party suppliers' performance.
• Inspections: Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.
• Transactions/Transitions: Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.
• Client: Provide relevant content for client reporting and attend client meetings as per client requirements. Understand client PMA, asset strategies, and KPIs. Support and deliver all client KPI and deliverables.
• Occupier Engagement & Customer Experience: Engage with occupiers to maintain high customer satisfaction. Gather intelligence on occupier business activity on behalf of client. Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners.
• Works: Working with third parties and other JLL teams on Major Works and other site-based projects.
• Health & Safety: Understand relevant Health and Safety legislation and help implement compliance measures.
• Insurance: Support annual insurance renewal process. Have oversight of all insurance matters across the site. Ownership of end to end claims process.
• Void property management: Action necessary management activities on behalf of the client and their insurers.
• Fees: Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

**Additional Responsibilities**

• If required line manage junior team members.
• Identify cross-selling opportunities.

**Candidate Profile**

• Preferably MRICS qualified with 3+ years in property management.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

**Behavioural Skills**

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Contribute and help drive an inclusive office culture.

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!