JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Ethics & Compliance Operations Reports to: Chief Ethics & Compliance Officer (CECO) Location: London / Chicago - global remit We're JLL- a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.
What this job involves
This is a new senior leadership role, responsible for driving operational excellence and strategic transformation across JLL's global Ethics & Compliance Centre of Excellence. Reporting to the CECO and part of the E&C senior leadership team, this role turns E&C strategy into disciplined execution, to build a high-performing function and drive transformation, automation and AI initiatives across the CoE. The role brings strong operations management and governance capability, with a focus on defined actions and accountability for delivery; directly impacting team culture and capability-building across the function.
Key Responsibilities
- Support a High-Performing E&C CoE
- Work closely with the CECO and their senior leadership team to set and drive E&C's strategic agenda.
- Build and run the operating rhythm for the E&C CoE: governance forums, strategic planning, reporting, budget tracking, and resourcing.
- Design and lead initiatives to accelerate organisational maturity and operational discipline.
- Drive strategic transformation and critical projects - defining and supporting compliance operationalisation, automation and AI utilisation.
- Work in close partnership with Legal Operations & Strategy, E&C Product Owner and JBS Leadership on shared infrastructure initiatives and to prioritise E&C's AI use-case roadmap, ensuring initiatives are coordinated across regional and pillar teams, and reporting outcomes/ROI to the CECO and governance forums.
- Governance, Accountability & Delivery
- Chair E&C planning and delivery forums - ensuring strategic actions and deliverables are assigned, monitored and delivered.
- Hold peers and line reports accountable for on-time, on-budget delivery.
- Own E&C's operational MI - budget vs. actuals, programme status, KPI/outcome tracking - and prepare/quality-control materials for CECO reporting into the CLO, LEC and ARC.
- Drive remediation strategies and compliance projects, ensuring appropriate resourcing and successful delivery.
- Support the development and maintenance of the E&C team's written standard operating procedures.
- Team & Culture Building Lead a small team of E&C team members focused on programmatic and operational support across the CoE, setting priorities and reviewing delivery against commitments.
- Build team capability to support a growing technology and AI agenda across E&C.
Skills & Capabilities
- Curious, innovative and self-motivated, with a commitment to excellence.
- Strong operations management and governance capability.
- Exec presence and stakeholder management skills.
- Ability to drive outcomes and hold individuals accountable to timelines.
- Enabling - collaborates to find workable and pragmatic solutions.
- AI/technology fluency, including AI use-case identification, prioritisation and delivery (not a technical build role, but credible with Technology and vendors).
- Ability to priorities what matters, simplify complexity and drive consistency.
Experience & Education
- Legal Operations, Compliance Operations, or similar operational leadership within a regulated or professional services environment.
- Proven strength in strategy development, transformation and change management.
- Experience managing senior stakeholders and presenting to senior management/governance committees.
- Familiarity with compliance/AFC domains (AML, sanctions, ABAC) is a plus but essential - this is an operations/transformation role and not a regulatory subject-matter role.
- Bachelor's degree / equivalent.
Location: On-site - London, GBR
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation.
Senior Director, Ethics & Compliance Operations employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
