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- Tasks: Coordinate facilities operations and ensure top-notch service for BlackRock employees.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Embrace a culture of teamwork and ethics while shaping a better future.
- Why this job: Be the face of excellence and make a real impact in a dynamic team.
- Qualifications: Experience in facilities or hospitality preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The key focus for this role is to create a single, visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock, its clients and our supply partners. Providing services to the highest standards, representing BlackRock and JLL values in appearance, presentation, and manners. You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be fiduciary to their clients, passionate about performance and commitment to a better future.
Core Responsibilities
- People Coordination
- Give day-to-day direction to on-site Front of House team (where applicable)
- Assist in covering team members in the delivery of first line facilities support and front-of-house services
- Ensure teams are fully informed about operational updates, processes and account wide objectives
- Ensure all training and surveys are completed in a timely manner, including vendors
- Client/Stakeholder Management
- Build and develop effective relationships with key stakeholders and clients across all levels
- Monitor procedures to ensure client expectations are conveyed and worked upon
- Recognize risks and issues to operations, escalating early for wider awareness and support
- Deliver excellent customer service to meet or exceed on-site client expectations
- Procurement & Vendor Management
- Assist in management of all contractors on site to ensure they perform to required standards
- Support vendors to deliver services on time and within budget
- Ensure vendor performance is consistently achieved through periodic reporting and management meetings
- Maintain an audit ready approach
- Track, purchase and process invoices for day-to-day operational items and consumables
- Health & Safety Management
- Conduct regular audits to ensure safety procedures are in place and working
- Ensure all employees are aware of Hygiene, Health and Safety policies
- Record and report all accidents, good catches, and near misses adhering to company procedures
- Ensure all managed equipment is well maintained and in good working order
- Site Operations Management
- Be aware of projects that may impact operational delivery, contract or BlackRock risk
- Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates
- Work with vendors to ensure correct work order paperwork is received and returned
- Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)
- Finance Management
- Ensure prompt and accurate management of purchase orders in JLL's financial platform
- Submit Order Requests as necessary through Coupa, BlackRock's financial platform
- Risk Management
- Ensure all managed team members, including vendors, adhere to BlackRock's Security training
- Be comfortable escalating early concerns or assistance needed from management team
- Follow established escalation procedures and incident reporting procedures
Required Skills and Experience
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, facilities and vendor management
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Strong communication skills in English and local language
Critical Competencies for Success
- Firm First mind-set
- Client Focus & Relationship Management
- Project Management & Organizational Skills
- Flexibility and adaptability
- Proactive and professional approach to customer service
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Facilities Coordinator in Scotland employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at JLL. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching JLL and BlackRock's values. Show how your experience aligns with their commitment to teamwork, excellence, and ethics. Tailor your responses to reflect their culture!
✨Tip Number 3
Practice your communication skills! As a Facilities Coordinator, you'll need to convey information clearly. Mock interviews with friends can help you articulate your thoughts and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JLL team and shaping a brighter future with us.
We think you need these skills to ace Facilities Coordinator in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Coordinator role. Highlight relevant experience in facilities management, client relations, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at JLL. Keep it engaging and personal – we love getting to know the real you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've successfully tackled challenges in previous roles. We’re looking for someone who can handle ambiguity and solve complex problems effectively, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us see what you’ve got!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Coordinator role. Familiarise yourself with the core responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
As a Facilities Coordinator, you'll be interacting with various stakeholders. Prepare examples of how you've built effective relationships in previous roles. Highlight your communication skills and any experiences where you’ve successfully managed client expectations or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific situations where you faced challenges in facilities management or customer service. Be ready to explain how you approached these issues and what the outcomes were, showcasing your ability to handle stress and ambiguity.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.