At a Glance
- Tasks: Welcome residents and visitors, ensuring a seamless experience and addressing their needs.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Full-time role with opportunities for growth and a vibrant work culture.
- Other info: Dynamic environment with a focus on teamwork and professional development.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Main duties of role
- To provide a warm and courteous welcome to all residents and visitors.
- To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents.
- To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectations.
- To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
- Assisting residents moving into their apartment and completing apartment and appliance inductions as required.
- Supporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are made.
- Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
- Ensure a great working relationship is maintained with the client.
- Any other reasonable tasks asked to be performed by the management according to changing business needs.
People and interpersonal skills
- Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
- Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasm.
- Must be pro-active and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident and outgoing nature.
- Well organised, ability to prioritise, problem-solve and work under pressure.
- Attention to detail to ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
- A great team player who takes ownership and responsibility.
Knowledge
- A good level of education with strong written and verbal communication skills.
- A sound understanding of Health and Safety principles, methods and assessments.
- Good level of computer literacy including Microsoft Word, Excel and Outlook.
- Understanding of exceptional customer service delivery.
Building Maintenance / Health and Safety / Fire Safety
- Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
- Undertaking daily and weekly inspections of building.
- Co-ordinating spot cleaning and addressing any clean up issues as they arise.
- Co-ordinating all day-to-day site services and sign-off in accordance with JLL Management policies.
- Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with JLL Management procedures.
- Recording all safety checks, contractor visits and completing on-site reports including daily activity logs.
- Establishing and developing working relationships with suppliers and contractors.
- Follow site-specific procedures for handling emergency situations.
- Identify and correct unsafe work procedures or conditions and report then to management.
- To carry out regular site walks and security checks of the building, reporting and logging any details as required.
- Report work-related accidents or other injuries immediately upon occurrence.
- Follow client and site safety and security policies and procedures to maintain a clean, safe and secure environment.
- Maintain awareness of suspicious persons on property premises.
Administration
- To maintain an organised and tidy work area including reception area, lobby, and resident floor corridors.
- Protect the privacy and security of the client, residents, visitors, and colleagues.
- Maintain confidentiality of proprietary materials and information.
- Ensure personal appearance is following company policy.
Resident Experience Concierge employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel in their roles. As a Resident Experience Concierge in London, you will enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a meaningful impact on residents' lives every day. Join us in shaping a brighter future in real estate while being part of a supportive team that values your contributions and encourages your development.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Concierge
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Resident Experience Concierge, you'll need to engage with residents and visitors regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to creating a seamless experience for residents. Plus, it gives you a chance to shine!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Resident Experience Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with residents.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Concierge role. Highlight your relevant experience and skills that match the job description, especially your customer service skills and ability to engage with residents.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Service Agent. Familiarise yourself with the key duties like providing a warm welcome and engaging with residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about excellent communication and customer relations, prepare examples that highlight your interpersonal skills. Think of times when you've gone above and beyond to assist someone or resolved a conflict. This will show that you can handle the demands of the job.
✨Demonstrate Proactivity
The job requires a proactive approach to anticipate residents' needs. During the interview, share instances where you've taken initiative in previous roles. This could be anything from improving a process to addressing a resident's concern before it escalated.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
