Regional Colleague Experience Lead, EMEA

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

• Strategic Ownership: Colleague Experience forms a part of the larger Workplace Experience team that functions in a Center of Excellence model. This job involves creating colleague experience strategies at a regional level that align with the global organizational outlook while ensuring local priorities are catered to.
• Program Leadership: Shape and guide Colleague Experience Program strategy across EMEA in partnership with operational teams, ensuring alignment with global vision while adapting to local market needs.
• Framework Development: Create powerful analytical frameworks and design elevated colleague experiences that enhance end-user satisfaction across diverse client property portfolios.
• Strategic Implementation: Lead colleague experience evolution through expertise in journey mapping, satisfaction surveys and other feedback channels, and experiential assessments through human-centered design philosophy.

Key Accountabilities:

• Partnership Building: Cultivate relationships with business partners and client groups, aligning diverse stakeholders around shared objectives through collaborative engagement and influence.
• Program Design: Develop and refine frameworks for Colleague Experience that balance global priorities with local relevance, ensuring adaptability across EMEA markets.
• Thought Leadership: Guide the direction of Colleague Experience initiatives, leveraging insights and trends to inform recommendations for leadership and business units.
• Governance & Performance: Establish clear reporting mechanisms, share innovations and best practices, and celebrate achievements across the region.
• Colleague Engagement: Foster inclusive communities by designing engagement models for business resource groups and supporting cross-cultural collaboration.
• Client Relationship Management: Work with local clients to align on objectives, facilitate regular feedback forums, and maintain awareness of organizational priorities and regulatory requirements.
• Governance Frameworks: Partner with the Regional Account Director to maintain robust governance, including annual and quarterly meetings tailored to regional business customs.
• Analytical Insight: Use data analytics to inform recommendations for service enhancement, always adhering to GDPR and local data protection regulations.
• Travel: Travel to client sites across EMEA (up to 10%) to ensure alignment and maintain key relationships.

What makes you successful in this role:

• Demonstrated ability to unite diverse stakeholders and perspectives, building consensus and momentum for shared goals.
• Creative and forward-thinking mindset, able to anticipate challenges and design long-term solutions for evolving colleague needs.
• Strong cross-cultural communication and emotional intelligence, with the ability to adapt approaches for different markets and audiences.
• Experience in colleague experience, corporate real estate, hospitality, events, or service industries, ideally with exposure to multiple EMEA markets.
• Proficiency in data-driven decision making, colleague analytics, and understanding of the corporate real estate lifecycle.
• Multilingual communication skills (English required; additional European, Middle Eastern, or African languages advantageous).

Leadership Qualities:

• Stakeholder Alignment: Skilled at bringing together varied priorities and personalities to achieve unified outcomes.
• Innovative Problem-Solving: Adept at developing creative, sustainable solutions for complex colleague experience challenges.
• Cultural Intelligence: Sensitive and adaptable to diverse markets, with strong emotional intelligence.
• Visionary Influence: Able to inspire action and engagement through compelling communication and thought leadership.
• Resilience: Maintains focus and delivers results in dynamic, fast-paced environments.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!