At a Glance
- Tasks: Ensure quality standards and improve business procedures in Property Management.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Full-time role with opportunities for growth and a supportive culture.
- Other info: Collaborative environment focused on continuous improvement and professional development.
- Why this job: Make a real impact by enhancing service quality and operational performance.
- Qualifications: Experience in Quality Assurance and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose
The Quality Assurance Analyst is responsible for developing, maintaining, and improving business procedures across Property Management to ensure quality standards, regulatory requirements, and operational controls are consistently achieved. Working in partnership with the Quality Assurance Lead, Subject Matter Experts (SMEs), operational teams, the Risk & Compliance team, and the Integrated Management System (IMS) team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery. The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement, challenging existing practices, and supporting colleagues to achieve and maintain high standards of quality, compliance, and operational performance across Property Management.
Key Responsibilities
- Manage and maintain the Procedure Hub, ensuring procedures remain accurate, controlled, accessible to end users, and aligned with quality, compliance, risk, and governance requirements.
- Partner with SMEs and stakeholders to develop, review, and continuously improve business procedures using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight.
- Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls.
- Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate the effectiveness of controls, and identify areas for improvement.
- Analyse outcomes from audits, reviews, complaints, and quality assurance activities, providing recommendations and working with stakeholders to support the implementation of improvement actions.
- Facilitate workshops, meetings, training, and stakeholder engagement activities to support procedural improvements and the successful implementation of change.
- Support the embedding of new and revised procedures through effective communication, guidance, coaching, and training.
- Work collaboratively with the Risk & Compliance team, the Quality Assurance Lead, IMS team, and operational stakeholders to ensure procedures support regulatory obligations, quality standards, risk management, and business requirements.
- Support the organisation's Quality Management System, including ISO 9001 requirements, audit readiness activities, and the management of corrective and preventative actions.
- Assist with the investigation of complaints, quality issues, risks, and non-conformances, ensuring lessons learned are translated into procedural improvements and strengthened controls.
- Provide advice and recommendations to stakeholders on procedure effectiveness, quality standards, compliance requirements, risk mitigation, and opportunities to improve operational performance.
- Promote a culture of quality, accountability, continuous improvement, and operational excellence across Property Management.
Knowledge, Skills and Experience
Essential
- Experience in Quality Assurance.
- Strong Root Cause Analysis (RCA), analytical, and problem-solving skills.
- Experience developing, reviewing, and improving business procedures and operational controls.
- Experience using quality assurance measurements, audit outcomes, operational data, or business insight to drive continuous improvement.
- Strong stakeholder engagement and relationship management skills.
- Experience facilitating workshops, meetings, audits, reviews, training sessions, or improvement initiatives.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to influence stakeholders, challenge constructively, and drive positive change.
Desirable
- Knowledge of ISO 9001 Quality Management Systems.
- Internal auditing experience or qualification.
- Knowledge of quality assurance frameworks and continuous improvement methodologies.
- Experience supporting complaint management, corrective actions, and business improvement initiatives.
Key Behaviours
- Client and quality focused.
- Collaborative and consultative in approach.
- Analytical, objective, and evidence driven.
- Proactive and solutions focused.
- Confident in challenging existing practices and influencing positive change.
- Adaptable and resilient, with the ability to manage competing priorities.
- Takes ownership and accountability for delivering high-quality outcomes.
- Committed to continuous improvement and operational excellence.
- Builds effective relationships and works collaboratively with stakeholders at all levels.
Location: On-site – Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Quality Assurance Analyst employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering a dynamic work environment in Norfolk where innovation and collaboration thrive. As a Quality Assurance Analyst, you will benefit from our commitment to employee growth through continuous training and development opportunities, while also enjoying a culture that values quality, accountability, and operational excellence. Join us to be part of a team that not only shapes the future of real estate but also prioritises your career progression and well-being.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in quality assurance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Quality Assurance Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality assurance and any relevant skills. We want to see how you can contribute to our team, so don’t hold back on showcasing your strengths!
Showcase Your Problem-Solving Skills:Since the role involves a lot of Root Cause Analysis and improving procedures, share specific examples of how you've tackled challenges in the past. We love seeing how you think and approach problems!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate clarity and want to understand your journey without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Quality Assurance Basics
Before the interview, brush up on your knowledge of quality assurance methodologies and frameworks, especially ISO 9001. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the field.
✨Prepare for Root Cause Analysis Questions
Expect questions that dive into your experience with Root Cause Analysis (RCA). Prepare specific examples where you identified issues and implemented solutions, highlighting your analytical and problem-solving skills.
✨Showcase Your Stakeholder Engagement Skills
Since the role involves working with various stakeholders, be prepared to discuss how you've successfully collaborated with others in previous positions. Share examples of how you facilitated workshops or training sessions to improve procedures.
✨Demonstrate a Continuous Improvement Mindset
The company values continuous improvement, so come equipped with examples of how you've driven positive change in your previous roles. Discuss any initiatives you've led that enhanced service quality or operational efficiency.
