At a Glance
- Tasks: Manage operations and ensure compliance at Victoria Place Shopping Centre during weekends.
- Company: Join JLL, a leading global real estate services firm with a commitment to diversity.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic retail setting.
- Why this job: Be a key player in enhancing the shopping experience while developing your career.
- Qualifications: Strong communication skills and a willingness to learn in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation. The individual will need to have operational and FM administrative bias in a retail environment. The role will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co‑ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management. They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.
Key and General Responsibilities
- Under instructions from the Centre Manager, ensure that all periodic reporting to the other members of the Centre Management team is done regularly in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update “JLL PM” property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- Administer H&S compliance records/processes correctly and within time frames.
- Oversee operational and facilities management for the Shopping Centre during weekend periods and review opportunities for service efficiency.
- Liaise with JLL’s wider helpdesk and IFM team where required.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario‑based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent’s Working Practices Manual where applicable.
- Oversee Service Partners to complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
- Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas.
- Provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, particularly contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through mandatory training and other essential E‑learning.
Location
On‑site – London, GBR
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Operations Duty Manager employer: Jones Lang LaSalle Incorporated
Jones Lang LaSalle (JLL) is an exceptional employer, offering a dynamic work environment at the vibrant Victoria Place Shopping Centre in London. With a strong commitment to employee growth and development, JLL provides comprehensive training opportunities and fosters a collaborative culture that values teamwork and innovation. Employees benefit from a supportive atmosphere that prioritises health and safety compliance, ensuring a rewarding and meaningful career in operations management.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to JLL or retail management. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research JLL, their values, and the Victoria Place Shopping Centre. Show us you’re genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you’ll come across during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows us you’re keen and keeps you fresh in our minds!
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Duty Manager role. Highlight your experience in operational and facilities management, especially in a retail environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Compliance Knowledge:Since compliance is a big part of this role, make sure to mention any relevant experience you have with H&S compliance and reporting. We love candidates who can demonstrate their understanding of these processes!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Duty Manager role. Familiarise yourself with the key responsibilities and how they relate to operational and facilities management in a retail environment. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your Compliance Knowledge
Since compliance is a big part of this role, be prepared to discuss your experience with health and safety regulations and operational procedures. Bring examples of how you've ensured compliance in previous roles, as this will demonstrate your capability to manage these aspects effectively.
✨Demonstrate Team Coordination Skills
The job requires close cooperation with various teams, so highlight your experience in team coordination. Share specific instances where you successfully collaborated with different departments or partners to achieve a common goal, especially in a busy retail setting.
✨Prepare Questions About the Centre's Operations
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the shopping centre's operations, challenges they face, or their approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
