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For Companies At a Glance
- Tasks: Lead technical operations and enhance service delivery across diverse client portfolios.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the future of real estate while leading a dynamic team.
- Qualifications: 10+ years in facilities management with strong leadership skills.
- Other info: Opportunity to make a real impact in a collaborative culture.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Department: Workplace Management (WDO)
Reports to: Executive Director of Engineering
Position Overview
JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.
Key Responsibilities
- Strategic Leadership
- Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.
- Develop and execute business plans that expand service offerings and strengthen client relationships.
- Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
- Team Leadership & Development
- Lead and develop a high-performing team of operational managers and support staff (circa 250).
- Financial Performance & Budget Management
- Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.
- Monitor key performance indicators including maintenance costs, and client satisfaction scores.
- Drive cost optimisation initiatives and negotiate vendor contracts to maximize value for clients.
- Client Relationship Management
- Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.
- Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
- Respond to escalated technical issues and ensure prompt resolution of service concerns.
Required Qualifications
Experience Requirements
- Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management. At least 5 years managing teams of technical professionals across multiple locations.
- Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
- Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
- Experience in stakeholder management at senior/executive level.
- Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
- Proven ability to lead and develop teams in a multi-site environment.
- Excellent communication, negotiation, and presentation skills.
Technical Expertise
- Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems.
- Proficiency with CMMS platforms and building management systems.
- Understanding of capital project management.
Leadership & Business Skills
- Proven track record of P&L responsibility and budget management.
- Strong analytical and problem-solving capabilities with experience using data to drive operational decisions.
- Excellent communication and presentation skills with ability to interact effectively with senior executives.
- Experience in client-facing roles within service provider organizations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Operations Director (Divisional Director) employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Divisional Director)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Operations Director role.
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and services. Tailor your responses to show how your experience aligns with their mission of shaping a brighter way in real estate.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've led teams and driven operational excellence in previous roles. This is key for an Operations Director position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Director (Divisional Director)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in facilities management and team leadership, as these are key for us at JLL. Use specific examples that showcase your achievements and how they align with our values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the role and how your background fits with our mission at JLL. Don’t forget to mention any relevant qualifications and experiences that make you the perfect fit for our team.
Showcase Your Leadership Skills: As an Operations Director, strong leadership is crucial. In your application, emphasise your ability to lead teams and manage complex operations. Share stories that demonstrate your strategic thinking and problem-solving skills, which are vital for driving operational excellence.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets the attention it deserves and allows us to connect with you more efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems, electrical distribution, and building automation. Being able to discuss these topics confidently will show that you’re not just a leader but also technically savvy, which is crucial for the Operations Director role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in multi-site environments. Highlight specific instances where you developed high-performing teams or improved operational efficiency. This will demonstrate your capability to manage the large team at JLL.
✨Understand Client Needs
Research JLL’s client portfolio and be ready to discuss how you would enhance client relationships. Think about how you can align operational strategies with client objectives, as this is key to driving satisfaction and business growth.
✨Be Ready for Financial Discussions
Brush up on your budget management skills and be prepared to discuss how you’ve handled P&L responsibilities in the past. Bring examples of how you’ve optimised costs while maintaining quality, as this will resonate well with the financial performance aspect of the role.
