At a Glance
- Tasks: Coordinate operations and deliver top-notch facilities services in property management.
- Company: Join JLL, a leader in real estate shaping a better future.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Dynamic workplace with a focus on operational excellence and teamwork.
- Why this job: Make a real impact in property management while developing your career.
- Qualifications: Project management experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
The Operations Co-ordinator will work with colleagues within the Operations Team, focusing on the delivery of facilities services to occupiers in one of our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team StructureThe Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.
Key Responsibilities and Deliverables- Facilities Management - Supporting the Operations Manager to:
- Plan, coordinate, and deliver minor works, including fabric repairs, VT refurbishments, building alterations, and associated building systems works.
- Work with building surveyors to manage the impact of repairs works to the building, whilst prioritising on minimising the impact to customers and occupiers.
- Ensure effective communication is utilised to brief the wider centre management team of all works planned, in place and about to start/finish.
- Create and maintain project trackers to ease the sharing of information regarding project progress.
- Ensure all works are completed within the allocated time frames and within the designated financial period.
- Attend all project meetings and share progress updates with the Destination Director and Operations Manager.
- Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
- Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at Westquay.
- Set and maintain the highest standard of performance for the administration, operations, and management of the landlord's areas at Westquay.
- Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.
- Ensure that on-site management of the Westquay is undertaken in accordance with JLL's policies, processes, and procedures.
- Ensure all insurers requirements are met and assist in reporting all accident, incident reporting, including insurance and statutory forms and procedures.
- Engage with all other departments and embrace being a part of Team Westquay.
- Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters.
- Ensure relevant information and advice is fed back and logs kept monitoring communications.
- Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
- Assist in issuing work permits and manage this process at Westquay.
- Assist in the management of buildings plant and equipment.
- Be responsible for building management systems where appropriate.
- Project Management experience desirable.
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background.
- Commercial acumen.
- Stakeholder management skills and an ability to understand business ideas.
- Supportive in driving operational business change and improvements.
- Ability to work on own initiative, to listen and willingness to learn.
- Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
- Results and achievement orientated to high standards.
- Strong organisation skills and excellent communication skills, both verbal and written.
- Good administrative and IT skills (Word, Excel and PowerPoint).
- Resourceful and driven to achieve results.
- Knowledge of safety, quality, and cost risks.
- Preferably IOSH, or working toward IOSH Certification.
Location: On-site - Hampshire, GBR
Operations Coordinator - Property Management employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator - Property Management
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We think you need these skills to ace Operations Coordinator - Property Management
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operations Coordinator - Property Management role at Jones Lang LaSalle Incorporated, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Jones Lang LaSalle Incorporated operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jones Lang LaSalle Incorporated. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle Incorporated.
