Operations Coordinator

**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join the team at the iconic Bullring, Birmingham\’s premier shopping destination! We\’re seeking a Operations Coordinator to contribute to the success of this vibrant and dynamic retail environment. If you\’re passionate about retail and thrive in a fast-paced, customer-focused setting, we encourage you to apply.The Operations (OC) will assist Operations Manager in the delivery of facilities services to occupiers in one our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.**Team Structure**The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the General Manager, FM teams, Supply Chain Management, Sustainability and Surveying**Key Responsibilities and Deliverables**Facilities Management – Supporting the Operations Manager to;* Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).* Assist in the delivery of operational initiatives across your Destination in close liaison with our service partners.* Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.* Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures.* Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level.* Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s), in support of the OM(s) of any occupier matters that may influence property valuation/investment.* Assist in the setting and controlling of service charge budgets, financial variance reporting and reconciliation to agreed accounting practices.* Support with financial systems, including Proactis and client accounting* Assist in the procurement of all supplies and services at the property in accordance with the JLLs PAM procurement program. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards.* Assist the Destinations ESG activities.* Assist in the management of the buildings’ plant and equipment. Will be responsible for building management systems where appropriate.* Assist in the implementation of minor works.* Help prepare site regulations and issue permits to work for all contractor activities on site.* Maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co- ordinate fire evacuation and bomb drills.* Establish and maintain proper site records in accordance with best practice rules.* Assist in the development and maintenance of occupier handbooks.* Assist in the monitoring of vacant/void property in conjunction with the clients’ insurance policy.* Duty management responsibilities, where required**Required Qualifications, Skills and Experience*** Commercial acumen* IOSH Managing Safely* Stakeholder management skills and an ability to understand business ideas* previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background* Supportive in driving operational business change and improvements* IWFM / BIFM qualification and or similar in facilities operational management* Prior experience as operations manager or team leader* Strong organisation skills and excellent communication skills, both verbal and written* Driven to achieve results* Knowledge of safety, quality, and cost risksThis job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.**Location:**On-site –Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr