M&E Contract Delivery Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a Contract Delivery Manager to support our occupier accounts within the London Region.

Core Purpose

The Contract Delivery Manager provides comprehensive engineering support, supervises the on-site engineering team, and acts as the central point of coordination for all day-to-day activities. The role is critical for ensuring that all building services systems operate safely, efficiently, and in compliance with all relevant codes of practice.

Key Responsibilities

• Team & Client Management
  • Supervise, coordinate, and train the engineering team, providing technical support and guidance.
  • Develop and maintain excellent client relationships at all levels.
  • Maintain a close working relationship with the Account Manager.
  • Collaborate with the portfolio team to identify and pursue new contract opportunities and extra-to-contract works.
• Operational Oversight
  • Allocate PPM and reactive tasks to the engineering team to ensure timely completion.
  • Ensure all on-site activities (PPM, reactive, breakdowns) are conducted with strict adherence to Health and Safety standards.
  • Oversee all activities within the buildings, preparing and approving Standard Operating Procedures (SOPs) and Permits to Work (PTW) for specialist service providers.
  • Inspect work quality from service providers, sign off on worksheets, and escalate recommendations.
  • Maintain effective shift handovers, documenting critical plant status, ongoing work, and any outstanding issues.
• Site & Systems Maintenance
  • Operate all building systems in a competent and efficient manner, including HV operations.
  • Ensure a rapid and effective response to plant failures and abnormal operating conditions.
  • Conduct daily tours to identify and report/repair any defects.
  • Maintain the highest level of housekeeping in all plant areas, workshops, and stores.
• Administration & Reporting
  • Ensure all daily record-keeping is completed accurately, including timesheets, incident reports, and logs for shift changes, holidays, and sickness.
  • Generate monthly reports and maintain the forward maintenance register (FMR).
  • Control finances by working within established budgets.
  • Manage the upkeep of O&M manuals and asset data.

Technical Operations & Troubleshooting

Expertise is required in the operation and troubleshooting of the following systems:

• Building Management Systems (BMS)
• Air conditioning systems (VAV, VRV, FCU, CAV)
• Air Handling Units (AHUs)
• Boilers, heating systems, and CHP systems
• Generators and UPS systems
• AC/DC motors (single and three-phase)
• Emergency lighting
• High Voltage (HV) systems (training will be provided)

Required Skills & Experience

• A minimum of 10 years of experience in the Building Services industry.
• C&G Pts. 1 & 2 in Electrical/Mechanical engineering or equivalent qualification.
• 18th Edition IEE: Wiring and Installation certification.
• HV Authorised Person (AP) status is highly desirable.
• Strong communication skills and the ability to manage difficult situations effectively.
• Demonstrated ability to lead, motivate, and manage direct reports.
• Technical competence across all building services (UPS, generators, water treatment, refrigeration, A/C, CHP).
• Proficiency with CAFM systems.
• Advanced IT skills.
• A proactive approach to achieving the highest standards of operation.