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- Tasks: Coordinate service requests and engineer resources while ensuring customer satisfaction.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Full-time role with opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact in a dynamic team and shape the future of real estate.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting projects and a chance to contribute to environmental efficiencies.
The predicted salary is between 30000 - 42000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- To answer and log incoming calls and requests from internal and external customers
- Coordination of engineer resources and labour in conjunction with other team members and Service Manager
- To order parts and raise purchase orders for subcontractor labour where required
- To initiate first stage internal and customer escalation processes
- Take on projects as and when required and see them through to successful completion
- To prioritise customer contracts / outstanding calls and despatch engineers
- To identify cost saving initiatives
- Where possible - to assist others with tasks that may be outside of the scope of your role
- Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times
- Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
- To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies
- Adhere to H&S procedures with due regard for business constraints and efficiency
- Generating quotes for customers
- Updating, uploading and checking of the clients’ online systems & KPI reports
- Provide holiday cover for other administration roles
- To record and control cylinder rentals
- To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Service Coordinator in Manchester employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practice common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at JLL.
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your relevant experience and skills that match the job description, so we can see how you fit into our team!
Show Your Enthusiasm: Let your passion shine through in your application! We love candidates who are excited about the role and our mission at JLL. A little enthusiasm goes a long way in making your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, and it helps us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like call management, engineer coordination, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed calls, coordinated teams, or handled customer requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle the tasks outlined in the job description.
✨Show Your Team Spirit
Since the role involves working closely with other team members and the Service Manager, be ready to discuss how you collaborate effectively. Share examples of how you've supported colleagues or contributed to team projects in the past. This will highlight your ability to work well in a team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or any upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
