At a Glance
- Tasks: Provide top-notch customer service and ensure building security as a Resident Service Agent.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Enjoy 23 days holiday, competitive pay, and a supportive work environment.
- Other info: Flexible shift patterns with opportunities for career growth.
- Why this job: Be the friendly face of our community and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Remote type: On-site
Locations: Greater Manchester, GBR
Time type: Full time
Posted on: Opublikowano dzisiaj
Job requisition id: REQ504548
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shift pattern: 4 days on, 4 days off. Day shift Concierge – 0700 am to 1900 pm, Night shift concierge 1900 pm to 0700 am. Holiday: 23 days including bank holidays
Primary/Key Responsibilities:
- At all times ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
- At all times provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a willing and friendly manner. Deal effectively with enquiries, queries and complaints, always taking the correct action whilst remaining courteous at all times in person or on the telephone.
- The Concierge should maintain a clean and smart appearance at all times, wearing either the staff uniform (or a suit where a uniform is not provided).
- Ensure effective security of residents and the building at all times by walking the agreed patrol route regularly. Monitor use of external areas and deter misuse. The Concierge must not put himself/herself at personal risk and should report any concerns to the police if immediate action is required.
- Complete regular building checks on site during the shift, ensuring the buildings are trouble free. To check working order and condition of: Lighting; Heating; Fire control system, alarms and smoke ventilation; Lifts; Water pumps and tanks; Doors and windows; Gates; Waste chutes; Access control systems, locks and security.
- Pro-actively deal with any maintenance and cleaning/litter problems identified within the Development and the external estate areas. Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- To report on any security/Health & Safety/maintenance issues, incidents and complaints to your line manager. Taking appropriate action immediately in the event of an emergency.
- Manage any unplanned cleaning emergencies; directly where possible (spillages and accidents in communal areas).
- Monitor CCTV and alarm systems at all times whilst in the office.
- Monitor and aid the smooth running of car parking facilities and appropriately deal with unauthorised users/vehicles of the car park.
- The Concierge must check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building if you suspect they have no right of access. Report any suspicious/unusual behaviour, calling the police if necessary.
- Co-ordinate, instruct and allow access for services to the Development, such as refuse collection, deliveries, repairs and maintenance, utility companies. Including the movement and rotation of on-site refuse receptacles for collection.
- Responsibility for all deliveries to main office, receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Issuing/handling of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys in line with the company procedure.
- Assist the Duty Manager with any other reasonable duties as requested.
- The Concierge must be able to give a clear and concise handover at the end of the shift to any follow-on Concierge/Line Manager, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- Provide utility meter reading for all properties as required by residents. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and overall business objectives of the organisation. This may mean working on separate sites as necessary.
Physical Abilities: Lone working – Some lifting required within the Manual Handling Regulations
Skills/Qualifications: Excellent verbal and written communication, great customer service and focus, proactive and action oriented, shows professionalism, well organised and adept at managing and prioritising workload.
Location: On-site – Greater Manchester, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Resident Service Agent in Manchester employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Resident Service Agent in Greater Manchester, you will enjoy a competitive benefits package, including 23 days of holiday, and the opportunity to develop your career within a global leader in real estate services. Our commitment to employee growth and a culture of collaboration ensures that you will find meaningful and rewarding employment with us.
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Service Agent in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Resident Service Agent, you'll be dealing with residents and clients all the time. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where appearance and customer interaction are key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Service Agent in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Resident Service Agent role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer care, share specific examples of how you've excelled in customer service in the past. We want to see how you handle enquiries and complaints with a friendly attitude!
Be Professional and Polished:Your application should reflect the smart and professional appearance we expect from our team. Make sure your documents are well-formatted, free of typos, and presentable. First impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Service Agent. Familiarise yourself with the key tasks like customer service, building checks, and security protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer care, prepare examples from your past experiences where you've excelled in customer service. Think of situations where you dealt with complaints or went above and beyond for a client. This will highlight your ability to handle the demands of the job.
✨Dress to Impress
Appearance matters, especially in a concierge role. Make sure to dress smartly for your interview, reflecting the professional image expected in the position. A neat and tidy appearance will not only boost your confidence but also leave a positive impression on your interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult residents or managing emergencies. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready for the challenges of the role.
