At a Glance
- Tasks: Be the go-to person for employee comfort and facilities coordination.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Full-time role with a supportive team and growth opportunities.
- Other info: Dynamic work environment with opportunities to learn and grow.
- Why this job: Make a real difference in employee experience and workplace environment.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
The Workplace Experience Ambassador serves as the primary point of contact for employee care and comfort at Moody's offices. This customer-focused role combines facilities coordination, mailroom cover, and proactive employee engagement to ensure a visually appealing, environmentally comfortable, and operationally efficient workplace.
What your day-to-day will look like:
- Facilities Management & Coordination: Conduct daily floor inspections of office spaces, meeting rooms, kitchens, collaboration areas, and landlord spaces to ensure cleanliness and functionality. Complete weekly site inspection checklists covering all facility aspects including cleanliness, fabric condition, M&E systems, and furniture condition. Raise and monitor work orders through Corrigo system for identified issues and track completion. Liaise with engineering and operations teams to address urgent facility concerns. Generate daily hoteling desk reports for night shift cleaning teams.
- Employee Experience & Engagement: Provide face-to-face customer service to employees, addressing queries and concerns with a personalized approach. Conduct meet-and-greet sessions on office floors to introduce new projects and activities. Serve as communication point for office issues affecting employees.
- Mailroom Operations Covering Annual Leave/Sickness: Operate post room services during designated hours – 1 hour AM and PM only. Manage incoming and outgoing mail and parcel services. Sort and distribute Royal Mail deliveries received via 14th floor. Coordinate DHL courier collections and maintain accurate incoming logbooks. Monitor mailroom inbox and respond to client queries promptly.
- Administrative & Reporting: Attend weekly operations meetings with wider team in UK and Paris. Participate in Thursday operations meetings to update management on operational issues and business concerns. Monitor and action emails from facilities and post room inboxes throughout the day. Maintain accurate records using SharePoint. Contribute information to QBR slide decks when required.
Working Hours: Monday - Friday 08:30 – 17:30
Required Skills & Competencies:
- Exceptional customer service and interpersonal communication skills.
- Strong organizational abilities with attention to detail.
- Proficiency with facilities management systems beneficial (Corrigo, JDE, SPACEIQ).
- Ability to identify and escalate issues proactively.
- Professional demeanor, suitable for corporate environment.
- Collaborative approach to working with engineering, operations, and client teams.
- Effective time management across multiple concurrent responsibilities.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Workplace Experience Lead — Facilities & Employee Care in London employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and professional growth. As a Workplace Experience Lead in London, you will enjoy a collaborative environment where your contributions directly enhance the workplace experience for all employees, supported by comprehensive training and development opportunities. Join us to be part of a forward-thinking team that values innovation and inclusivity, ensuring you thrive in your career while making a meaningful impact.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Lead — Facilities & Employee Care in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about employee care, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Prepare questions to ask! Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. This shows you're engaged and keen to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Workplace Experience Lead — Facilities & Employee Care in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Workplace Experience Lead role. We want to see how your experience aligns with our focus on employee care and facilities management.
Show Off Your Customer Service Skills:Since this role is all about employee engagement, don’t forget to showcase your exceptional customer service abilities. Share examples of how you've gone above and beyond to help others in previous roles.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, ensure that everything is accurate and well-organised. We appreciate candidates who take the time to present their information clearly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Ambassador. Familiarise yourself with facilities management, employee engagement, and customer service principles. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about employee care and comfort, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to resolve issues or enhance someone's experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and any ongoing projects. This shows that you're engaged and interested in how you can contribute to their goals.
✨Demonstrate Your Organisational Skills
Given the need for strong organisational abilities in this role, be ready to discuss how you manage multiple tasks and priorities. Share examples of how you've successfully coordinated projects or handled various responsibilities simultaneously.
