At a Glance
- Tasks: Lead strategic client partnerships and drive operational excellence in facilities management.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Empower a talented team and make a real impact in a prestigious banking sector.
- Why this job: Shape the future of financial services while developing your leadership skills.
- Qualifications: 5+ years in management with strong technical knowledge of building systems.
The predicted salary is between 60000 - 75000 € per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Management Account Manager - Banking Hubs Contract
Shape the Future of Financial Services Facilities Management
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships: Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart.
- Drive Operational Excellence: Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team: Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results.
- Manage Financial Performance: Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
- Ensure Compliance and Mitigate Risk: Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
- Innovate and Improve: Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
Experience That Counts: You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine: You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Why This Role?
This is more than facilities management—it's strategic partnership at the highest level. You'll lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and position yourself as an indispensable advisor to a prestigious banking client. You'll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities.
If you're ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Technical Account Manager in London employer: Jones Lang LaSalle Incorporated
At JLL, we empower our employees to shape a brighter future in real estate through a culture of collaboration, innovation, and professional growth. As a Technical Account Manager in London, you'll enjoy a dynamic work environment that values your expertise while providing ample opportunities for career advancement and skill development. Join us to be part of a team that not only excels in facilities management but also prioritises employee well-being and fosters meaningful relationships across all levels of the organisation.
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you showcase why you're the perfect fit for JLL and their mission to shape a brighter way.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in facilities management and client relations can drive operational excellence. Tailor your examples to highlight your experience with C-level stakeholders and financial performance.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management and client relationships. We want to see how your skills align with the role of Technical Account Manager, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your operational excellence and financial acumen. Use numbers and examples to illustrate how you've driven success in previous positions.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so don’t be afraid to show us who you are and what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around building systems like HVAC and electrical. JLL is looking for someone who can demonstrate a solid understanding of these areas, so be ready to discuss your experience in detail.
✨Build Relationships
Since this role involves managing C-level stakeholders, practice how you'll build rapport with them. Think of examples from your past where you've successfully managed client relationships and be prepared to share those stories during the interview.
✨Show Financial Savvy
Be ready to talk about your experience with budget management and P&L responsibility. JLL wants someone who can handle financial performance, so prepare to discuss how you've optimised costs while maintaining service quality in previous roles.
✨Demonstrate Leadership Skills
As a potential team leader, it's crucial to showcase your ability to mentor and develop others. Think of specific instances where you've led a team to success and be prepared to explain your approach to fostering a culture of excellence and accountability.
