At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming environment for guests.
- Company: Join JLL, a global leader in real estate services with a focus on innovation.
- Benefits: Enjoy personalised benefits, flexible hours, and a supportive culture prioritising well-being.
- Other info: Opportunities for professional growth in a diverse and inclusive workplace.
- Why this job: Be the face of JLL, making lasting impressions and shaping guest experiences.
- Qualifications: Strong customer service skills and experience in a high-profile environment.
The predicted salary is between 31500 - 38500 £ per year.
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. The individual(s) will assist the Front of House Team Leader to ensure a consistent and smooth link with the rest of the team. They will also be multi-skilled to meet the wide and varied requirement of the role.
Service Delivery
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
- Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
- Provision of Reception services between the hours of 07.00 and 18.00 as directed by the Front of House Team Leader.
- Efficient guest registration and host notification with the ability to remember guest names and faces.
- Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
- Ensure the reception desk is kept immaculate and tidy at all times.
- Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
- Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
- Book taxis and cars for staff and visitors as required from the approved site suppliers.
- Administer the bookings for meeting rooms and inductions.
- To be competent and confident in the use of a range of relevant IT systems.
- To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
- To undertake general team administration duties for the Workplace Management operation as directed.
- To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
- Able to provide general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
- Contribution to and use of the Customer Service team noticeboard at all times.
Compliance Management
- Delivery of services as laid down on the Service Level Agreement document for the Reception and Switchboard services.
- Report all service shortcomings affecting the guest experience to the Front of House Team Leader regardless of what service is being provided.
- Monitor progress of service requests raised, this will ensure prompt response by the various teams.
- Support the Front of House Team Leader with continuous improvement to services and procedures.
- Maintain personal awareness of all site procedures relevant to the Reception role, ensuring that any required changes to procedures are brought to the attention of the process owner.
- Completion of the daily checklists and area audits.
- Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
- Must know where the fire exits and muster points are located and ensure access to and availability of them is kept clear at all times.
People & Performance Management
- To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team.
- To always smile and use positive body language in each interaction.
- Maintain regular contact with all members of the Workplace team based at the site to ensure a consistent & smooth service is being provided throughout.
- Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.
- Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across site.
- Ensure prompt and seamless handover of information and special requests between shifts.
- Support the Front of House Team Leader with cross training other members of the team.
Competencies
- Willingness to Learn
- Service Delivery
- Quality Standards, Image and Innovation
- Planning, Prioritising and Organising
- Problem Solving
- Trustworthy and Discreet
- Passion
- Self-Motivation
- Team Player
- Living the Brand
Skills & Experience
- Strong customer services skills and experience within a high profile environment.
- Present a self-image of confidence and authority to enable effective customer service delivery.
- Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
- Ability to easily memorize names and recognise individuals’ particulars.
- Ability to provide services to the highest specification within a Corporate Head Office Building.
- Strong team player within a Customer Service team and Service Providers.
- Ability to manage service disruptions in a seamless manner via effective use of the team’s resources.
- Ability to motivate self and others, excellent time management and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
- Previous experience in operating a resource or a hotel reservation system.
Training & Qualifications
- At least 2 years’ experience of operating within a Customer Service environment providing guest and/or reception services to the highest standard.
Performance Excellence
- At a formal level the job holder will be charged with a number of Customer Service/relationship objectives as part of their annual appraisal and development plan.
- At an informal level the individual will be encouraged to actively participate in the customer service and wider FM team to drive continuous improvement.
Working Times
- Core hours to operate shifts between the hours of 07:00 and 18:00 Monday to Friday with flexibility of supporting additional hours as required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health.
Receptionist in London employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jones Lang LaSalle Incorporated. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jones Lang LaSalle Incorporated before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jones Lang LaSalle Incorporated:Your cover letter is your chance to shine! Tell us why you want to work at Jones Lang LaSalle Incorporated specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jones Lang LaSalle Incorporated!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
