PMO COE Program Manager - London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Portfolio Integration & PMO Specialist serves as the central coordination hub for JLL's PMO Centre of Excellence, tracking milestones across multiple real estate programmes, resolving cross-functional dependencies, and surfacing risks before they impact delivery. This role embeds standardized governance and reporting practices while providing executive leadership with data-driven insights that ensure programmes are delivered on scope, schedule, and budget.

Job Responsibilities

• Programme Integration & Governance
  • Track key milestones across functions and the end‐to‐end programme lifecycle.
  • Maintain a comprehensive, continuously updated milestone plan that aligns workstreams, identifies cross‐dependencies, and ensures timely delivery against scope, schedule, and budget.
• Be the “Air Traffic Controller” for the PMO COE
  • Undertake multi‐disciplinary coordination across design, construction, operations, finance, procurement, and compliance to proactively surface interlocks, clear blockers, and maintain a unified delivery cadence.
• Ensure consistency in programme management and embed standards
  • Embed standardised project tracking, reporting, templates, MIS, RAG statuses, meeting cadences, and minutes to drive uniformity and comparability across programmes and projects. Drive adoption and capability uplift across teams.
  • Coach project leads and partners on standards, tooling, and data practices; run training and clinics to embed processes and ensure sustained programme maturity.
• Enforce controls
  • Through toll‐gates, checklists, and governance stages with no gaps.
  • Apply disciplined governance and adherence to policy, risk, and compliance requirements across the portfolio.
• Proactive risk detection
  • Surface risks, issues, and delays and drive remediation.
  • Operate a clear RAID process, escalate early with data‐backed impact analysis, assign owners, and track remediation to closure with transparent timelines and outcomes.
• Reporting and Analytics
  • Prepare executive‐ready reports, decks, dashboards, and MIS for management forums.
  • Synthesize complex delivery data into crisp, insight‐driven materials to support decision‐making in governance forums and senior stakeholder discussions. Standardise and maintain programme dashboards and data quality. Define KPIs (e.g., RAG, schedule variance, cost and benefits tracking), ensure data hygiene and provide consistent portfolio views for timely, fact‐based interventions.
• Digital enablement
  • Exploit technology platforms and AI to automate and enhance programme management.
  • Leverage enterprise PPM, workflow, and data‐visualisation tools; apply automation and AI to reduce manual effort, improve accuracy, and enable predictive insights and scenario analysis.

Required Qualifications, Skills, and Capabilities

• Bachelor’s degree or equivalent.
• Formal programme/project management credentials: PMI PgMP, MSP, PRINCE2 (or equivalent).
• Strong experience in programme management for real estate projects (e.g., capital programmes, fit‐outs, workplace transformations).
• Excellent multi‐disciplinary coordination and communication skills with the ability to engage stakeholders at all levels.
• Strong technological skills with demonstrable experience in automation and AI‐enabled reporting and analytics.
• Structured problem‐solving, high attention to detail and strong ownership of governance and controls.

Preferred Qualifications, Skills, and Capabilities

• Experience operating within a PMO Centre of Excellence, setting and embedding standards across portfolios.
• Proficiency with enterprise PPM/portfolio tools, workflow automation/low‐code, and data visualisation platforms.
• Familiarity with real estate systems (e.g., CAFM/IWMS) and interfaces with finance, procurement, legal, and compliance in a banking environment.
• Track record of enabling cross‐functional delivery through data‐driven insights and continuous improvement.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!