At a Glance
- Tasks: Support employee performance management and enhance workplace experiences.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Competitive salary, flexible working, and opportunities for career growth.
- Other info: Collaborative culture with opportunities to work across diverse teams.
- Why this job: Make a real impact on employee experiences in a dynamic HR environment.
- Qualifications: Degree in HR or related field, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
Join our HR Operations team as a Performance Services Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance management lifecycle. You'll collaborate closely with Employees, Managers, HR Business Partners and Centres of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.
Key Responsibilities
- Driving proactive engagement and minimising business risk
- Utilising technology to advance employee relations metrics
- Developing training guides and best practices for line managers
- Leading workforce growth and serving as local HR professional
- Facilitating local employee and line manager training programs
Performance Management Excellence
- Manage routine performance improvement plans (PIPs) and probation reviews
- Support lower risk misconduct cases, workplace grievances and dispute resolution
- Facilitate employee departure processing and documentation
- Ensure faster resolution of performance-related issues with consistent processes across teams
People Support & Compliance
- Support TUPE (Transfer of Undertakings Protection of Employment) processes
- Support lower risk disciplinary procedures and lead investigations into common workplace misconduct concerns
- Coordinate absence management programs and support strategies
- Process flexible working, workplace adjustments and wellbeing requests with sensitivity and compliance
Business Support & Collaboration
- Partner with HR Business Partners on complex people performance matters
- Support Reduction in Force (RIF) consultation activities and communications
- Process support on routine client-requested employee relocations and off-site arrangements
Process Improvement
- Identify opportunities to enhance employee experience through streamlined processes
- Maintain accurate documentation and case management systems
- Contribute to policy development and process standardisation initiatives
What You'll Bring
- Strong understanding of employment processes and HR compliance requirements
- Excellent communication and interpersonal skills for sensitive conversations
- Experience in performance management, people operations, or HR functions
- Detail-oriented approach with strong organisational and case management abilities
- Collaborative mindset with ability to work effectively across HR teams
Skills & Competencies Leadership
- Drive the growth of the workforce on the ground, serving as a local HR professional
- Skilled facilitator, who can lead local and regional employee events, programs, etc.
Problem Solving
- Ability to adjust styles of communicating to varying situations to ensure an inclusive environment
- A passion to work with people across a variety of backgrounds teaching and learning from people across the organisation
- Excellent organisational skills with a starter finisher mentality with acute attention to detail
Interpersonal Skills
- Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders
- Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers
- An appetite for exceeding expectations within the business
Qualifications / Experience / Education
- Bachelor's degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline)
- Experience working in a remote, matrixed, and geographically distributed organisation
- Skilled team player who is able to communicate their thoughts clearly and effectively
- London based, office 3 times per week
Scope of Role
- UK & Ireland
- Remit for all UK based employees
- Collaboration with EMEA based colleagues
Systems Used
- Workday
- Microsoft Suite
This role offers the opportunity to make a meaningful impact on employee experience while developing expertise in critical HR operations within JLL's dynamic environment.
Performance Services Coach in London employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to fostering a vibrant work culture that prioritises employee growth and well-being. As a Performance Services Coach in London, you will benefit from our commitment to professional development, collaborative teamwork, and a supportive environment that empowers you to make a significant impact on employee experiences. Join us to thrive in a role that not only enhances your career but also contributes to shaping a brighter future in real estate.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance Services Coach in London
✨Tip Number 1
Network like a pro! Reach out to current employees at JLL or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching JLL's culture and values. Think about how your experience aligns with their mission to shape a brighter way forward. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your responses to common interview questions, especially around performance management and employee relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Performance Services Coach role can leave a lasting impression. Plus, it shows you’re proactive!
We think you need these skills to ace Performance Services Coach in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Performance Services Coach role. Highlight your relevant experience in HR and performance management, and show us how you can contribute to our mission of delivering exceptional employee experiences.
Showcase Your Skills:We want to see your communication and interpersonal skills shine through in your application. Use specific examples to demonstrate how you've successfully handled sensitive conversations or resolved performance-related issues in the past.
Be Detail-Oriented:Attention to detail is key in this role! Ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to manage documentation and case management effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us promptly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Performance Services Coach. Familiarise yourself with performance management processes and HR compliance requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves sensitive conversations, practice articulating your thoughts clearly. Think of examples where you've successfully navigated difficult discussions or resolved conflicts. This will demonstrate your interpersonal skills and ability to connect with diverse stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential workplace situations related to performance improvement plans or employee grievances. Outline how you would handle these scenarios to showcase your critical thinking and collaborative mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's approach to employee engagement, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
