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- Tasks: Manage CRM systems, develop KPIs, and prepare financial reports to enhance performance.
- Company: Join JLL, a leader in real estate shaping a better future.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in the real estate industry with innovative technology and teamwork.
- Qualifications: Experience in CRM management, KPI development, and financial reporting.
- Other info: Dynamic team culture focused on collaboration and personal development.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Responsibilities:
- CRM System Management: Administer and maintain the CRM system to ensure accurate and up-to-date information on clients, contracts, and service level agreements. Collaborate with cross-functional teams to define and customize CRM workflows and processes to meet business needs. Train and educate FM employees on CRM system usage and best practices.
- KPI Development and Reporting: Collaborate with stakeholders to identify relevant KPIs, ensuring they align with business objectives. Develop and implement systems to track and measure KPIs, analyzing performance against targets. Prepare regular reports and presentations on KPI performance to provide insights and recommendations for improvement.
- Financial Performance/Reporting: Monitor financial performance of FM operations, analyzing budgets, expenses, and revenue. Collaborate with finance teams to identify cost-saving opportunities and operational efficiency improvements. Prepare financial reports, including variance analysis, forecasts, and budget proposals.
- Teamsites Development and Management: Develop and maintain teamsites for internal collaboration, information sharing, and document management. Customize teamsites to meet specific project requirements, ensuring ease of use and accessibility for employees. Train teams on teamsite usage and provide ongoing support as needed.
- Supporting Platform: Identify and implement supporting platforms (e.g., software, technology) to improve FM operations. Collaborate with IT teams to integrate platforms seamlessly with existing systems. Provide guidance and support to employees in effectively utilizing these platforms.
- Client Reporting: Create accurate and comprehensive client reports, detailing performance metrics, project updates, and service delivery.
Performance Manager in London employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and goals. Tailor your responses to show how your skills in CRM management and KPI development align with their mission to shape a brighter way forward.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in financial performance reporting and team collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the JLL team and contributing to their vision.
We think you need these skills to ace Performance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Performance Manager role. Highlight your experience with CRM systems, KPI development, and financial reporting. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to shaping a brighter way at JLL. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your past experiences, focus on your achievements rather than just responsibilities. Use numbers and specific examples to demonstrate how you've made an impact in previous roles. We love seeing results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your CRM Inside Out
Since the role involves administering and maintaining the CRM system, make sure you’re familiar with common CRM platforms. Brush up on how to customise workflows and processes, and be ready to discuss any relevant experience you have in training others on CRM best practices.
✨Get Comfortable with KPIs
Understanding Key Performance Indicators is crucial for this position. Before the interview, research what KPIs are most relevant to the real estate industry and think about how you’ve previously developed or tracked KPIs. Be prepared to share examples of how you’ve used data to drive performance improvements.
✨Financial Savvy is Key
As financial performance monitoring is part of the job, brush up on your financial analysis skills. Familiarise yourself with budget management and variance analysis. You might want to prepare a few examples of how you’ve identified cost-saving opportunities in past roles.
✨Showcase Your Team Collaboration Skills
This role requires collaboration with various teams, so be ready to discuss your experience working cross-functionally. Think of specific instances where you’ve successfully collaborated on projects, especially those involving technology or process improvements, and how you ensured everyone was on the same page.
