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For Companies At a Glance
- Tasks: Lead technical operations and enhance service delivery across diverse client portfolios.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the future of real estate while leading a dynamic team.
- Qualifications: 10+ years in facilities management with strong leadership skills.
- Other info: Opportunity to make a real impact in a collaborative culture.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Department: Workplace Management (WDO)
Reports to: Executive Director of Engineering
Position Overview
JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.
Key Responsibilities
- Strategic Leadership
- Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.
- Develop and execute business plans that expand service offerings and strengthen client relationships.
- Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
- Team Leadership & Development
- Lead and develop a high-performing team of operational managers and support staff (circa 250).
- Financial Performance & Budget Management
- Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.
- Monitor key performance indicators including maintenance costs, and client satisfaction scores.
- Drive cost optimisation initiatives and negotiate vendor contracts to maximize value for clients.
- Client Relationship Management
- Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.
- Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
- Respond to escalated technical issues and ensure prompt resolution of service concerns.
Required Qualifications
Experience Requirements
- Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management. At least 5 years managing teams of technical professionals across multiple locations.
- Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
- Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
- Experience in stakeholder management at senior/executive level.
- Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
- Proven ability to lead and develop teams in a multi-site environment.
- Excellent communication, negotiation, and presentation skills.
Technical Expertise
- Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems.
- Proficiency with CMMS platforms and building management systems.
- Understanding of capital project management.
Leadership & Business Skills
- Proven track record of P&L responsibility and budget management.
- Strong analytical and problem-solving capabilities with experience using data to drive operational decisions.
- Excellent communication and presentation skills with ability to interact effectively with senior executives.
- Experience in client-facing roles within service provider organizations.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Operations Director (Divisional Director) in London employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Divisional Director) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Operations Director. Highlight your leadership skills and technical expertise, and don’t forget to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t hesitate – get your application in today!
We think you need these skills to ace Operations Director (Divisional Director) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your leadership experience in facilities management and any relevant technical expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading our diverse client portfolio.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes, like improving client satisfaction scores or managing budgets effectively, to demonstrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and technical systems. Be ready to discuss your experience with HVAC, plumbing, and building automation systems, as these are crucial for the Operations Director role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing large teams across multiple locations. Think about specific challenges you've faced and how you successfully led your team through them.
✨Understand Client Needs
Familiarise yourself with JLL's client base and their expectations. Be prepared to discuss how you would enhance client relationships and drive operational excellence based on their feedback.
✨Financial Acumen is Key
Since budget management is a big part of this role, be ready to talk about your experience with P&L responsibility. Have some examples of how you've optimised costs while maintaining service quality to share during the interview.
