Move Coordinator/MAC Specialist in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Move Coordinator for our Integrated Facility Management (IFM) business line on our Amazon account dedicated team.

About JLL: We are JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose: The Move Coordinator role is a multifaceted position, combining project management, auditing and data management responsibilities within the Moves, Adds & Changes (MAC) service line inside IFM. The role’s main function is to coordinate the logistics of client team moves, within the office or between sites, with detailed planning and flawless execution, in coordination with multiple service lines. The Move Coordinator is also responsible for accurate employee location data management and timely updating of floorplans on the Space & Occupancy platform (FMS). The Move Coordinator reports to the Regional Facilities Manager and MAC Operations Manager, and works in coordination with the MAC Program team, the Occupancy Planning team, the local IFM teams, and other stakeholders, following agreed processes and procedures. The responsibilities cover own country/area of assignment, but may also extend to regional support throughout EMEA. Occasional domestic and international travel may be required.

What this job involves - Moves, Adds, Changes:

• Plan and coordinate team moves of varying scope, size and complexity, in close collaboration with relevant stakeholders.
• Prepare move communication plans, move lists and locker strategy, in cooperation with relevant teams.
• Accurately and timely plan resources needed for each move, with local teams and move vendors.
• Conduct site inspection and inventory to ensure that all equipment, team items, furniture, and other assets, are accounted for, and properly packed & labelled for the move.
• Engage with the client to understand their team’s requirements for workstation setups and other needs.
• Manage and coordinate move vendor deliveries during the moves.
• Keep the management and relevant stakeholders informed of progress and any (potential) issues, such as last-minute changes, logistical challenges, unexpected delays, etc.
• Build and develop relationships with key partners (occupancy planning, local facility management teams, security, IT, move vendors) to ensure smooth collaboration and delivery of projects.
• Using Space & Occupancy platforms and dashboards, perform employee location data audits & management, in line with processes and KPIs, to ensure continuous high accuracy of data.
• Perform timely and accurate audits & updates of floor plans, according to the process.
• Handle MAC related trouble tickets promptly and accurately, in line with SLAs.
• Support move projects, data management & audits primarily in the country/area of assignment, and whenever needed regionally - either remotely or by travelling, on site.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Skills Required:

• Strong organizational / project management skills
• Strong time management skills & ability to coordinate a few different projects simultaneously
• Customer obsession
• Good problem-solving skills
• Attention to detail
• Excellent written & verbal communication skills
• English language proficiency C1 or higher
• Ability to work both independently and in a team, in a multicultural, fast-paced, corporate environment
• Previous vendor management and stakeholder relationship management experience is preferred
• Previous experience with office moves is preferred
• Previous data management / auditing experience is preferred
• Proficiency in Microsoft Office tools & affinity with project management tools & dashboards, e.g. Corrigo, Asana, Smartsheet, ticketing systems, etc.; otherwise tech savviness is a must
• Domestic & international travel ability

What you can expect from us:

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.