EMEA Lead of Furniture Solutions in London

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Role

JLL is looking for a leader for our Furniture Solutions team in EMEA within the Project and Development Services group. This individual will report into the global furniture lead and work closely with global and regional stakeholders to develop, implement, and manage the furniture strategy across the EMEA region. This role is crucial in driving growth in new markets, generating profit, and implementing operational excellence in JLL's furniture offerings while managing a "shadow" P&L for the furniture business.

The Responsibilities

What this job involves:

• This position requires a talented leader with strong business acumen, strategic vision, and executional skills, balancing client needs with financial performance.
• Strategy: Develop and execute a comprehensive EMEA global furniture strategy aligned with JLL's overall business objectives. Define key strategic priorities and translate them into actionable plans for the EMEA furniture business. Drive global expansion of Furniture solutions (both models), identifying new markets and growth opportunities across EMEA. Manage the EMEA "shadow" P&L for furniture, focusing on revenue growth and profitability improvement. Identify and pursue opportunities for business expansion, new partnerships, and market penetration. Collaborate with PDS Commercial and finance teams to optimize pricing strategies and improve margins with furniture manufacturers and furniture dealers. Drive innovation in furniture solutions, including sustainability initiatives and workplace technology integration. Develop strategies to capitalize on emerging trends in workplace design and flexible office solutions. Develop and oversee an EMEA account management strategy for major furniture clients. Lead initiatives to integrate furniture solutions with other JLL service lines, creating cross-selling opportunities.
• Operations: Implement and manage performance metrics for the furniture business, aligning with global business measurements. Establish and maintain strategic partnerships with furniture manufacturers and suppliers. Ensure compliance with safety, sustainability, and quality standards across furniture operations. Collaborate with regional leaders to drive adoption of best practices and operational efficiencies. Implement customer feedback mechanisms to continuously improve furniture offerings and services. Report on business performance to senior leadership and participation in relevant PDS boards. Foster a culture of innovation and excellence in furniture solutions.

The Requirements

Ideal candidate should have:

• Extensive experience in the EMEA furniture industry, preferably within corporate or commercial environments.
• Strong background in P&L management, business strategy, and operations.
• Proven track record of driving business growth and improving profitability.
• Experience leading teams in a matrix environment, demonstrating the ability to influence without direct authority.
• Excellent negotiation skills with a focus on vendor management and strategic partnerships.
• Demonstrated ability to translate market trends into actionable business strategies.
• Strong analytical skills with experience in data-driven decision making and financial modeling.
• Proficiency in business intelligence platforms and financial management tools.
• Experience in implementing and managing quality control systems in a global supply chain context.
• Strong understanding of sustainability practices and their application in the furniture industry.
• Excellent communication skills, with the ability to articulate complex business concepts to various stakeholders.
• Proven ability to drive business transformation and lead teams through periods of significant change.
• Strong financial acumen with the ability to optimize costs and improve profitability.
• Collaborative leadership style with experience in fostering cross-functional and cross-regional partnerships.
• Ability to balance strategic thinking with hands-on business management.
• Minimum of 15 years of progressive experience in the furniture industry, with at least 7 years in a senior leadership role.
• Understanding of workplace design trends and their impact on furniture solutions.
• Demonstrated ability to work in a fast-paced, global environment with constantly evolving priorities.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!