At a Glance
- Tasks: Lead a team to deliver top-notch customer service for a government client.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Full-time role with opportunities for career growth and professional development.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real difference in customer experience while working on impactful projects.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
remote type: On-site
locations: Cheshire, GBR
time type: Full time
posted on: Opublikowano 24 dni temu
job requisition id: REQ
About us
If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Job purpose:
Provide and manage the provision of services to a single government client with multiple education premises. To provide first line lead support within the small team and the contract dedicated Customer Service environment, providing excellent customer service and ensuring issues are efficiently and effectively understood and resolved with Technical and Commercial support. Establish best practice through the entire support process. Must have the ability to read and understand Project legal documents and apply them.
Customer Service Manager in London employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in Cheshire, our team enjoys a supportive environment with ample opportunities for professional growth and development, all while contributing to meaningful projects that shape the future of real estate. Join us to be part of a company that values your contributions and empowers you to thrive in your career.
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight relevant experience and skills that match the job description, especially in customer service and team management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at JLL.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively resolved customer issues in the past. We love to see candidates who can demonstrate their ability to handle challenges with ease.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled difficult situations. JLL values excellent customer service, so think of specific examples that showcase your problem-solving skills and ability to maintain a positive attitude.
✨Understand the Company Culture
Research JLL's mission and values. They’re all about shaping a brighter future in real estate, so align your answers with their goals. Show them you’re not just looking for a job, but that you genuinely want to contribute to their vision and culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making skills. Think about past experiences where you had to resolve conflicts or improve customer satisfaction. Practise articulating these scenarios clearly, focusing on the actions you took and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in the customer service department. It’s a great way to demonstrate your enthusiasm and engagement.
