Community Manager - Fixed-Term Contract in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall, one of London's most iconic new office developments. This is a fixed-term contract to cover a period of maternity leave, offering a unique chance to be at the heart of a vibrant and prestigious workplace community.

About 40 Leadenhall

Located in the heart of the City of London's insurance district, 40 Leadenhall is a landmark 34-storey skyscraper that sets new standards for premium office space. Home to a potential 10,000 occupants, this award-winning building is more than just a place to work; it's a progressive and nurturing environment designed to inspire. With a strong commitment to sustainability and wellness, evidenced by its targeted BREEAM Excellent, WELL Platinum, and NABERS 5* ratings, 40 Leadenhall boasts an array of world-class amenities. These include a state-of-the-art fitness studio, a 200-seat auditorium, a communal rooftop clubhouse, and a variety of retail and dining experiences.

Background and Objective

• Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall Team.
• Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community.
• Delivering the 40 Leadenhall Social Value Strategy.
• Contributing to the content and management of the 40 Leadenhall App.
• Delivering against the department objectives set out by the Head of Community to enable department performance to be measured.
• Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image.
• The focus is on people, creating an environment that interests and excites every occupier.
• To develop a community within 40 Leadenhall and create a place where people thrive.

Community Experience

• Supported by the Head of Community, ensure the implementation of the 40 Leadenhall Customer Experience Strategy.
• Oversee the Occupier feedback programs, analysing trends and disseminating information across departments to inform strategy and evolve the service offering.
• Delivery of the Social Value Strategy working together with the Sustainability Manager - Executing initiatives, tracking and reporting impact periodically.
• Seek opportunities to support and engage with local community projects and outreach activities.
• Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers.
• Attend networking events and meetings as and when required in order to support the overall objective for good long-lasting relationships with stakeholders.
• Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces.
• Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.

Communications

• Provide content for social media campaigns to external creative and communications agencies.
• Ensure all community activities and good news stories are successfully communicated out to the correct audiences via internal and external communication channels.
• Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiers.
• Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met.
• Support with creation of branded documents, presentations and other marketing collateral required by the wider team.

Reporting and Financial

• Ensure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiatives.
• Manage the allocated budget effectively throughout each service charge year.

Relationships

• Actively maintain relationships with occupiers, operators of the managed services and other stakeholders.
• Effectively manage service partner and appointed agencies relationships.
• Work with other Community managers across the business to share best practice, knowledge and resources across multiple centres where appropriate.

Knowledge, Skills and Experience

• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Excellent eye for detail and strong ownership mindset.
• Strong organisational and multi-tasking skills.
• Strong time management and prioritisation abilities.
• Confidence in communicating and working to deadlines.
• Intermediate to Advanced Microsoft Office skills.
• Workplace app would be advantageous.
• Experience of small to medium scale event management.
• A passion for community and people.
• Understanding of design skills such as Adobe Creative Cloud, Canva.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!