At a Glance
- Tasks: Lead the customer experience centre operations and manage team communications effectively.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a team that values innovation and personal development.
- Why this job: Make a real impact in a dynamic role while shaping the future of real estate.
- Qualifications: Strong communication skills, leadership experience, and proficiency in Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
Reporting directy to the UK Engineering Operations Manager, the role is to lead the operational delivery of the customer experience centre in Birchwood, Warrington for the HSBC JLL Account across circa 350 sites.
Drive the CEC function to effectively deliver the scheduling, support effective team communication across the wider engineering team and operations team, with a key focus to ensure that any client escalations are met and resolved in a timely manner, in accordance with best practice and JLL standards.
What your day-to-day will look like: Management of work order prioritisation, escalations and management of the the fedback loop for mobile engineering and client facing queries.
Ensure that all Priority (P1 & P2) WO vendor and MES (Mobile Engineering Services) WOs are managed within contract and to elevate any concerns to the SLT.
Oversee and lead on any challenges in meeting key SLAs.
Effective delegation of key tasks to support achivementof the agreed SLA & KPI.
Manage the CEC flow element of the quoting process.
Management of key communications/process changes within the team Support communications and escalation from and to WE&O Managers and HSBC Branches as required.
To drive the maintenance of good communication and cohesion within the team.
Ensure processes and guidance documentation is kept current and up to date.
- Highly organised with excellent communication skills and the ability to deal with all levels of stake holder.
- Ability to lead, support, motivate and direct a small team.
- Enthusiastic and proactive in achieving the highest standard of operation.
- Have good IT and report writing skills.
- Proficient in the use of Microsoft Office packages (Outlook, Word, Excel, Power Point, Visio etc) An autonomous self-starter, self-motivated and well disciplined.
Adaptable and flexible approach to work requirements, willing to accept change.
- Excellent interpersonal skills to manage diverse range of team members, service providers, client representatives and stakeholders.
- Able to make effective decisions quickly.
- Demonstrable ability to manage multiple deliverables daily.
- Demonstrated ability to prioritise work within tight deadlines.
- Ability to remain calm and control own emotions to find appropriate resolution when handling conflict.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
CEC Manager in London employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CEC Manager in London
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We think you need these skills to ace CEC Manager in London
Some tips for your application 🫡
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How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Jones Lang LaSalle Incorporated. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
