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- Tasks: Support daily operations of a high-rise office building and ensure top-notch customer service.
- Company: Join JLL, a global leader in real estate shaping a better world.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in a dynamic role while developing your skills in operations management.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a diverse team committed to sustainability and innovation.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
To support the efficient, safe, and customer-focused operation of a large, multi-tenanted high-rise office building. The role ensures seamless day-to-day operations, high standards of service delivery, and full compliance with statutory and safety requirements, while maintaining a premium experience for customers, clients and stakeholders.
- Building Operations
- Support the day-to-day management of all soft services operations, including front of house, security and housekeeping.
- Maintain and update building guides as and when required.
- Customer & Occupier Management
- Act as a point of contact for customer operational queries.
- Support the operations team in occupier meetings including minute taking.
- Coordinate with occupiers to minimise disruption during maintenance or major works.
- Deliver a high level of customer service in a multi-tenant environment.
- Service Partner Management
- Build and maintain strong working relationships with service partners, fostering a collaborative and high-performance culture.
- Ensure all service partners are compliant with site procedures including RAMS, permits to work, and health & safety standards.
- Support & monitor service partners performance against KPIs and SLAs.
- Lead and facilitate weekly operational huddles with all service partners to review priorities and upcoming works.
- Health, Safety & Compliance
- Conduct regular inspections of common areas.
- Organise & arrange for necessary risk assessments, statutory inspections to be carried out.
- Ensure accurate documentation and reporting from all service partners.
- Monitor & update H&S management platform, including closing down H&S actions in a timely manner.
- Financial & Reporting
- Assist in managing operational budgets and service charge expenditure.
- Support financial reporting and variance analysis.
- Assist with client reporting preparation.
- Sustainability & ESG
- Support sustainability initiatives such as energy efficiency, waste reduction, and carbon reporting.
- Assist in achieving and maintaining certifications (e.g., BREEAM, NABERS UK).
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
Assistant Operations Manager in London employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Operations Manager role. Highlight relevant achievements and responsibilities that show how you can support day-to-day operations and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at JLL. Be genuine and let your personality come through!
Showcase Your Team Spirit: We love collaboration! In your application, mention any experiences where you've successfully worked with teams or service partners. This will show us that you can foster a high-performance culture, just like we do at JLL.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing soft services operations and ensuring compliance with health and safety standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed operations or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you handle challenges.
✨Showcase Your Teamwork Skills
As an Assistant Operations Manager, you'll need to work closely with various teams and service partners. Be ready to discuss how you've built strong working relationships in previous roles. Highlight any collaborative projects you've been part of and how you contributed to a high-performance culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to sustainability initiatives or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the company aligns with your values.