At a Glance
- Tasks: Lead food service initiatives and ensure top-notch standards across EMEA.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Dynamic team environment with opportunities for innovation and professional development.
- Why this job: Make a real impact in food services while shaping the future of real estate.
- Qualifications: 5+ years in food service operations and strong project management skills.
The predicted salary is between 60000 - 75000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The IFM Program Manager – Food Services EMEA is responsible for implementing and maintaining food service standards and programs across the EMEA portfolio. This role focuses on the tactical execution of food service initiatives, managing operational data, supporting procurement processes, and ensuring consistent service delivery standards. The position plays a key role in driving performance improvements, maintaining program governance, and supporting the broader food services transformation agenda.
What this job involves:
- Program Implementation & Standards
- Execute standardized operating procedures across food service locations
- Implement MVE requirements in all food service venues
- Support new venue openings and service launches
- Maintain food safety and quality control programs
- Coordinate service improvement initiatives
- Develop and maintain program documentation
- Performance Management & Reporting
- Monitor and analyze operational KPIs
- Track and report on CSAT/WES metrics
- Create regular performance dashboards
- Manage vendor performance tracking
- Prepare monthly/quarterly business reviews
- Support data-driven decision making
- Procurement & Vendor Management
- Support RFP processes for food services
- Assist in vendor selection and onboarding
- Monitor contract compliance
- Track vendor performance against SLAs
- Support vendor relationship management
- Maintain vendor documentation and records
- Financial Control & Analysis
- Track operational costs and subsidies
- Analyze venue performance metrics
- Support budget planning processes
- Monitor pricing and cost structures
- Identify cost optimization opportunities
- Prepare financial analysis reports
- Service Quality & Compliance
- Conduct regular site audits
- Monitor compliance with food safety standards
- Track and resolve service issues
- Support quality improvement initiatives
- Maintain compliance documentation
- Coordinate with EHS teams
- Project Support
- Manage food service improvement projects
- Support new program implementations
- Coordinate cross-regional initiatives
- Assist with pilot program management
- Support change management activities
- Document best practices and learnings
Essential Experience
- 5+ years' experience in food service operations
- Experience in program/project management
- Background in vendor management
- Knowledge of food service standards and compliance
- Experience with performance tracking and reporting
- Understanding of procurement processes
- Proven analytical and problem-solving abilities
Technical Competence
- Strong data analysis skills
- Proficiency in reporting tools and dashboards
- Understanding of food service operations
- Knowledge of quality management systems
- Familiarity with procurement processes
- Experience with project management tools
Professional Skills
- Excellent organizational abilities
- Strong attention to detail
- Effective communication skills
- Problem-solving capabilities
- Project management expertise
- Ability to work independently
- Strong stakeholder management skills
- Process improvement mindset
Qualifications
- Bachelor's degree in relevant field
- Food service management certifications (advantageous)
- Project management certifications (beneficial)
- Fluent in English; additional languages beneficial
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
IFM Program Manager – Food Services EMEA employer: Jones Lang LaSalle Incorporated
At JLL, we empower our employees to shape a brighter future through innovative real estate solutions and a supportive work culture. With a strong focus on professional growth, we offer extensive opportunities for career advancement, alongside a commitment to diversity and inclusion that ensures everyone feels they belong. Located in London, our team thrives in a dynamic environment where collaboration and excellence are at the forefront, making JLL an exceptional employer for those looking to make a meaningful impact in the food services sector.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IFM Program Manager – Food Services EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current JLL employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for interviews by researching JLL’s values and recent projects. Tailor your answers to show how your experience aligns with their mission of shaping a brighter way forward. Be ready to discuss how you can contribute to their food services transformation agenda.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive performance improvements in previous roles. JLL loves candidates who can back up their claims with solid metrics and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JLL team and ready to take that next step in your career.
We think you need these skills to ace IFM Program Manager – Food Services EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IFM Program Manager role. Highlight your experience in food service operations and project management, and don’t forget to showcase any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about food services and how your background makes you a great fit for JLL. Keep it engaging and personal – we love getting to know the real you!
Showcase Your Achievements:When filling out your application, be sure to include specific examples of your past achievements. Whether it’s improving service standards or managing vendor relationships, concrete examples will help us see the impact you’ve made in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Food Service Standards
Make sure you brush up on the latest food service standards and compliance regulations. JLL is looking for someone who can implement and maintain these standards, so be ready to discuss how your experience aligns with their requirements.
✨Showcase Your Data Skills
Since the role involves monitoring KPIs and creating performance dashboards, be prepared to talk about your data analysis skills. Bring examples of how you've used data to drive decision-making in previous roles.
✨Demonstrate Project Management Expertise
Highlight your project management experience, especially in food services. Be ready to share specific projects you've managed, focusing on your role in implementation and any challenges you overcame.
✨Prepare Questions About Vendor Management
Vendor management is a key part of this role, so come prepared with insightful questions about their vendor selection process and how they ensure compliance. This shows your interest and understanding of the operational side of the business.
