At a Glance
- Tasks: Lead food service operations across 30+ locations, ensuring quality and efficiency.
- Company: Join JLL, a global leader in real estate services and investment management.
- Benefits: Enjoy competitive salary, comprehensive benefits, and a supportive work culture.
- Other info: Be part of an inclusive culture that values diversity and innovation.
- Why this job: Make a real impact on food services while developing your career in a dynamic environment.
- Qualifications: 8+ years in corporate food service management and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
We are looking for an IFM Program Lead – Food Services for our Integrated Facility Management business line.
Role Purpose: The IFM Program Lead – Food Services EMEA is responsible for driving operational excellence and standardization across all food service operations within EMEA's workplace portfolio. This role will lead the tactical implementation of food service strategies, manage vendor relationships, and ensure consistent service delivery across 30+ locations in 12 countries. The position is accountable for improving customer satisfaction scores, driving operational efficiency, and supporting the journey toward zero subsidy operations while maintaining high-quality food services across all locations.
What this job involves:
- Program Leadership & Service Delivery
- Lead day-to-day management of food services across 30+ EMEA locations
- Direct management of regional Food Services Managers + Program manager
- Drive operational excellence and consistency across all food service venues
- Implement and maintain food safety and quality standards
- Oversee operations of cafeterias, micro-kitchens, coffee bars, and vending services
- Vendor Management & Performance
- Coordinate with vendors across multiple countries
- Monitor and manage service level agreements
- Ensure compliance with local regulations and Amazon standards
- Drive vendor performance improvement initiatives
- Support vendor sourcing and transition processes
- Customer Experience & Quality
- Drive CSAT/WES improvement initiatives (current 33.4% to target 40.3%)
- Manage customer feedback and resolution processes
- Implement MVE standards across all food venues
- Enhance customer communication and engagement
- Support continuous improvement of service delivery
- Financial Management
- Support zero subsidy initiatives through operational efficiency
- Manage operational budgets and P&L responsibilities
- Monitor and optimize venue performance metrics
- Drive cost optimization while maintaining service quality
- Support financial reporting and analysis
- Program Implementation
- Execute food service transformation initiatives
- Implement new food concepts and service models
- Roll out standardized operating procedures
- Coordinate new venue openings and service launches
- Support innovation in food service delivery
- Stakeholder Management
- Collaborate with Amazon Food Services Strategy Lead
- Partner with regional facility teams
- Manage vendor relationships and performance
- Coordinate with other workplace experience programs
- Engage with internal and external stakeholders
Sound like you? To apply you need to have:
- Essential Experience
- Minimum 8 years' experience in corporate food service operations
- Proven track record in multi-site food service management
- Experience managing large-scale vendor relationships
- Strong background in P&L management and financial analysis
- Demonstrated success in improving customer satisfaction metrics
- Experience in implementing standardized operating procedures
- Knowledge of food safety regulations and compliance requirements
- Technical Competence
- Understanding of food service operations and delivery models
- Knowledge of contract management and vendor relations
- Proficiency in financial management and analysis
- Understanding of workplace experience metrics
- Familiarity with food service technology platforms
- Leadership & Personal Qualities
- Strong leadership skills with ability to manage remote teams
- Excellent stakeholder management capabilities
- Problem-solving and strategic thinking abilities
- Strong analytical and decision-making skills
- Excellent communication and presentation skills
- Ability to work in matrix organization structure
- Change management experience
- Cultural awareness and international business experience
Qualifications: Bachelor's degree in Hospitality Management, Business Administration or related field or relative experience level. Professional certifications in food service management (advantageous). Fluent in English; additional European languages beneficial.
What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health.
IFM Program Lead – Food Services employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering an entrepreneurial and inclusive culture that empowers our employees to thrive both personally and professionally. As an IFM Program Lead – Food Services, you will benefit from a comprehensive rewards package, flexible working arrangements, and ample opportunities for career growth while collaborating with talented individuals across 30+ locations in EMEA. Join us to shape the future of real estate and enjoy a fulfilling career that prioritises your well-being and ambitions.
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IFM Program Lead – Food Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching JLL's values and recent projects. Show us how your experience aligns with our mission to shape the future of real estate.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in food service management can drive operational excellence at JLL. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative.
We think you need these skills to ace IFM Program Lead – Food Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IFM Program Lead role. Highlight your experience in food service operations and vendor management, and don’t forget to showcase any achievements in improving customer satisfaction scores!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about food services and how your background aligns with JLL’s mission. Be genuine and let your personality come through.
Showcase Your Leadership Skills:Since this role involves managing teams across multiple locations, make sure to highlight your leadership experience. Share specific examples of how you've successfully led teams or projects in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining the JLL team!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Before the interview, dive deep into JLL's values and mission. Understand their approach to food services and how they aim to improve customer satisfaction. This will help you align your experience with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an IFM Program Lead, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams and improved operations in previous roles. Highlight any experience you have with remote team management, as this is crucial for the position.
✨Be Ready to Discuss Vendor Management
Since vendor relationships are key in this role, come prepared with specific examples of how you've managed vendors in the past. Talk about challenges you faced and how you overcame them, as well as any strategies you implemented to enhance vendor performance.
✨Prepare for Financial Discussions
With P&L responsibilities on the table, brush up on your financial management skills. Be ready to discuss how you've handled budgets and driven cost optimisation while maintaining service quality. This will demonstrate your capability to manage the financial aspects of the role effectively.
