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- Tasks: Support ICT and Engineering services in a dynamic data centre environment.
- Company: Join JLL, a leader in real estate and technology innovation.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Basic education, communication skills, and a passion for customer service.
- Other info: Flexible working patterns and opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for a ICT Data Centre Engineer to support the team in Slough. You will be required to provide on-site support for the provision and maintenance of ICT and Engineering services within the data centre environment. These activities typically include the provision and fault diagnostic / rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment (servers, switches, routers etc) and general engineering maintenance & housekeeping of the critical services.
Key Responsibilities- To receive, respond and resolve Break / Fix tickets within the agreed SLA timeframe or escalate promptly if they cannot be resolved within an acceptable timely manner.
- To receive, assess and complete patching / de-patching requests (both copper and fibre) within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.
- To receive, assess and complete IT equipment installation, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.
- Ensure all deployments are installed to applicable internal, manufacture and industry standards.
- Provide remote hands problem solving support (server reboots, backups, visual inspections etc).
- Assist in carrying out basic M&E assistance within the Data Centre on agreement with the Data Centre Site Lead or ICT Team Lead.
- To escort third party engineers and ensure their compliance with the site standards.
- Carry out daily housekeeping checks of the data halls and record their findings.
- Ensure that all records are updated following any changes made.
- Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken to always ensure safe working practices.
- To develop a good working relationship with all members of JLL staff and Client representatives.
- Ensure the provision of a Safe and Healthy working environment. To include the wearing of uniform and PPE.
- To operate a Permit to Work System in accordance with JLL Quality, Health & Safety procedures, and client requirements.
- Ensure up to date shift logs / Shift Handover documents are always completed/kept up to date.
- Overseeing and monitoring of sub-contractors works whilst they are on site undertaking pre-approved maintenance.
- To provide holiday and sickness cover at short notice and be flexible in their working patterns to maintain SLA’s and site coverage.
- Undertake other tasks as defined and requested by local management.
- Accountable to the JLL ICT Team Lead.
- The post holder does not have any directly reporting staff.
- This post carries no direct budgetary responsibility.
- Provide fleetwide support as required covering the campus (Slough, Hayes & Stockley Park).
- A good basic education is essential, with good written and spoken English and basic mathematical skills.
- Training (accredited desired) in the installation of copper and fibre structured cabling systems.
- Knowledge of copper and fibre transmission principles.
- Knowledge in the use of handheld data cabling test equipment including testing parameters and testing techniques.
- Good communication skills, both written and verbal.
- Committed to the delivery of excellent customer service.
- Self-motivated, ability to work on own initiative.
- Punctual and reliable.
- Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines.
- A team player, able to work with both JLL and client stakeholders at all levels.
- Able to make informed decisions as required and working to defined Service Management processes.
- Physically fit and able to carry tools and components by hand.
- Able to ascend and descend vertical access equipment and able to work at heights.
- Installation and maintenance of copper and fibre structured cabling systems.
- A good knowledge of IT equipment and their components including server, switch and blade technology.
- An understanding of the Data Centre environment, and the working restrictions applicable to such environments.
- Proficient in the use of Microsoft Office applications.
- A good understanding of fault diagnostic techniques including the use of handheld test equipment.
- Two years of IT deployment/support experience.
- Previous data center experience.
- Previous experience of using ServiceNow and Maximo.
- CDCTP certification.
- Must be willing to travel to support operational delivery.
- Must hold a full UK driving license and able to use company vehicle (where available) to travel between sites.
- Own a vehicle in the event the company vehicle is not available.
ICT Engineer, Data Centres employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Engineer, Data Centres
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and projects. Tailor your responses to show how your skills align with their mission of shaping a brighter way in real estate.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with ICT and data centre environments clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the JLL team.
We think you need these skills to ace ICT Engineer, Data Centres
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Engineer role. Highlight relevant experience with data centres, cabling systems, and any technical skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Use clear language and check for any typos or grammatical errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of copper and fibre structured cabling systems, as well as IT equipment like servers and switches. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can also handle the technical demands of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific instances where you resolved Break/Fix tickets or handled network connectivity problems. This will highlight your ability to think on your feet and provide excellent customer service.
✨Familiarise Yourself with Safety Protocols
Since safety is a big part of working in a data centre, be ready to discuss your understanding of Method Statements and Risk Assessments. Showing that you prioritise safety and compliance will impress the interviewers and demonstrate your commitment to a safe working environment.
✨Show Your Team Spirit
This role requires collaboration with both JLL staff and client representatives. Be prepared to talk about your experience working in teams and how you build good relationships with colleagues. Highlighting your teamwork skills will show that you can thrive in their collaborative environment.