HR Business Partner

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Fixed Term Contract - Until end of Feb 2027 with potential to become permanent

Key Accountabilities

• Partner with the wider WD HR team to deliver a consistent and positive One JLL experience for all team members.
• Activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience, including hiring, onboarding, performance review, performance management, promotion, and career transitions.
• Lead and coordinate the talent management cyclical activities including goal setting, talent review, succession planning, year-end review, and compensation planning.
• Partner with Regional People Partners to understand and advocate regional HR requirements that contribute to the development and evolution of the people experience culture.
• Use business acumen, HR expertise, and local knowledge to proactively anticipate opportunities or issues and develop innovative solutions that address root causes with the intention of arriving at sustainable outcomes.
• Drive a culture of inclusion that celebrates employee diversity and promotes a sense of belonging and value where every voice is heard.
• Partner with HR Product colleagues to create and deliver best-in-class HR resources, processes, and overall experiences.
• Lead ad hoc projects impacting business results and experience moments.
• Collaborate with the Employee Relations team to manage complex employee relations situations.
• Consult, advise, and coach business stakeholders on people matters.
• Support transition, expansion, and stabilization of new business with particular focus on the employee experience.
• Identify and recommend efficiencies in the employee life cycle, using touchpoints and handoffs to other People Solutions and Experience stakeholders.

Business Expertise

• Experience delivering HR and operational activity within a complex organization with the ability to balance JLL and client needs.
• Highly skilled in utilizing data and technology to drive business performance and organizational efficiency.

Skills & Competencies

• Strategic Partnership - Support the growth of Work Dynamics by enabling a defined stakeholder group to deliver exceptional employee experience. Develop and sustain strong and influential relationships within the business and HR to understand and cascade HR and business priorities in an engaging and energized way.
• Strong team player with the ability to effectively manage priorities, leverage best practice, and drive innovation.
• Reputation for integrity, dedicated work ethic, ownership, and accountability.
• Passion for inspiring others through the creation of an exceptional culture.
• An appetite for exceeding expectations and creating "wow" moments within the business and HR organization.

Problem Solving

• Excellent organizational skills with a starter-finisher mentality and acute attention to detail.
• Ability to use data to tell a convincing narrative and inform or make impactful decisions.
• Adept at managing multiple priorities and projects simultaneously.

Interpersonal Skills

• Builds robust relationships and demonstrates a high degree of emotional intelligence.
• Exceptional communicator and influencer.
• Ability to adjust communication styles to varying situations and effectively communicate with a diverse array of senior stakeholders, including external client teams.
• Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert.
• A passion to work with people across a variety of backgrounds with the desire to support team development.

JLL Behaviors

• Be humble – Demonstrate genuine care and empathy for team members during times of uncertainty and rapid change. Leverage individual expertise while collaborating to solve complex problems together.
• Win together – Focus on delivering exceptional client service through deep client relationships. Align with stakeholders with the imperative to deepen collaboration and achieve shared outcomes.
• Simplify – Emphasize consistency and enterprise-wide solutions over customization. Champion streamlined HR processes and tools that are scalable, efficient, and user-friendly.
• Be decisive – Pursue approaches individually when needed while trusting expert judgment. Debate respectfully, commit fully to decisions, and move with speed to drive impact.
• Be curious – Focus on continuous learning and embrace change. Stay agile in response to evolving business needs and proactively explore innovative HR solutions and best practices.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!