At a Glance
- Tasks: Support facility management by using CAFM software and optimising building performance.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Embrace a culture of inclusivity and innovation at JLL.
- Why this job: Make a real impact in a dynamic environment while enhancing occupant experiences.
- Qualifications: 1-3 years experience, proficiency in Microsoft Office, and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Purpose: The CAFM System Coordinator role reports directly to the Hard Services Manager. This key position supports facility management through the utilisation of CAFM software, data management, and administrative support to optimise building performance and enhance occupant experience. The role supports the wider team and ensures we deliver our contractual obligations. The main duty of this role is to provide administration support to the Operations team and help them fulfil our contract obligations to our clients.
Your responsibilities will include collaborating closely with the internal team and the client’s team to arrange and schedule Planned Preventive Maintenance (PPM) and reactive tasks, raise quotes, update trackers, manage the Client and JLL CAFM system keeping jobs updated and complete within SLA’s. You will generate reports and analytical data for monthly management reporting, as well as attend site meetings with clients as required.
Key Tasks
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- CAFM System Management, Operate CAFM software platforms, maintain facility data.
- Schedule PPM & Reactive works to the site engineering team.
- Chase engineers to close out tasks so that we don’t breach SLAs.
- Work Order & Maintenance Support, Process and track work orders, Coordinate with maintenance teams and vendors, maintain maintenance schedules.
- Attend weekly operations meetings, client meetings as requested within a professional, effective manner.
- Consistently liaise with any users who have ongoing problems to resolve in a timely manner and explain to the user the reason for delays (i.e. parts on order, out of hours work, etc.)
- Ensuring that contractors are booked in advance as per PPM schedule and updating the engineering calendar with all relevant information.
- Updating and uploading information to the client’s systems as required in a timely manner.
- A point of contact for helpdesk and allocations desk to resolve or assist with any CAFM updates.
- General filing and organisation of work area.
- Carry out other general administration duties as required from time to time.
- Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team.
- Taking ownership of the client’s needs, good communications with the customer to build a stable relationship.
Personal Specification:
- 1-3 years relevant experience
- CAFM/IWMS software experience preferred
- SAP CAFM system training
- Proficiency in Microsoft Office Suite.
- Strong attention to detail
- Organizational and time management skills.
- Independent and team player
The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Hard Services Planner employer: Jones Lang LaSalle Incorporated
At JLL, we pride ourselves on fostering a dynamic work culture that empowers our employees to thrive and grow meaningful careers. Located in Slough, our Hard Services Planner role offers a collaborative environment where you can leverage cutting-edge CAFM technology while building strong relationships with clients and colleagues alike. With a commitment to diversity and inclusion, we provide ample opportunities for professional development, ensuring that every team member feels valued and supported in their journey towards success.
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services Planner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JLL and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with CAFM software and how you've used it in past roles. Bring examples of how you've improved processes or solved problems to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hard Services Planner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hard Services Planner role. Highlight relevant experience, especially with CAFM systems and administration support. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM software, especially if you have experience with SAP. Be ready to discuss how you've used these systems in the past and how they can optimise building performance.
✨Show Off Your Organisational Skills
As a Hard Services Planner, organisation is key. Prepare examples of how you've managed schedules, tracked work orders, or coordinated maintenance tasks. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Effectively
Since you'll be liaising with both internal teams and clients, practice articulating your thoughts clearly. Think about how you would explain delays or issues to clients, as this will showcase your communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like scheduling conflicts or urgent maintenance requests. Think through potential scenarios and how you would resolve them to show your problem-solving abilities.
