Global Programme Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Overview:

The Program Manager supports the Project Management Office (PMO) Leader in the execution, governance, and delivery of large-scale, complex programs across a global client account. This role is responsible for translating strategic direction into structured, executable program plans and ensuring disciplined delivery through established program management methodologies. The successful candidate will bring advanced program management capabilities, strong stakeholder management skills, and the ability to operate effectively in a matrixed, global environment.

Day-to-day:

• Theatre Program Governance: Implement standardized methodologies, tools, and governance frameworks. Ensure compliance with organizational program management standards and contribute to continuous improvement. Maintain program documentation and knowledge management systems.
• Program Planning & Execution: Support delivery of key account initiatives as determined and agreed with the Account Leadership Team and client partner. Ensure programs align with organizational strategic objectives and deliver measurable business outcomes. Coordinate cross-functional program teams, including dedicated SMEs and BI specialists, and manage resource allocation across concurrent initiatives.
• Performance Measurement & Continuous Improvement: Report and maintain program-level metrics, dashboards, and reporting to track progress, outcomes, and risks. Apply lessons learned and performance insights to improve current and future initiatives.
• Stakeholder Management: Collaborate with senior leaders, business unit heads, and regional teams to understand priorities and constraints. Facilitate steering meetings, working sessions, and stakeholder reviews as needed.
• Risk & Change Management: Proactively identify, assess, and mitigate risks, issues, dependencies, and interdependencies across program workstreams and resolve conflicts that could impact delivery. Develop contingency plans and escalation procedures with leadership. Support change activities to promote adoption and minimize disruption.
• Communication & Reporting: Lead program reviews, status reporting, and decision-making forums, accommodating regional requirements. Manage expectations and maintain clear, consistent communication across programs and the PMO organization. Prepare presentations and materials outlining program status, business impacts, and recommendations. Ensure timely completion of required PMO and corporate reporting, including quarterly status updates.

Required Qualifications:

• Bachelor's degree, or equivalent combination of education and experience.
• 3+ years of program management or project delivery experience.
• Proven ability to manage multiple workstreams, stakeholders, and dependencies in a matrixed environment; able to influence without authority and drive programs to completion independently.
• Excellent verbal and written communication skills with keen attention to detail.
• Adaptable and flexible in response to changing priorities and deadlines.
• Track record of building trusted partnerships and delivering results across diverse stakeholders.
• Experience with program management tools (i.e. Asana).

Preferred Qualifications:

• Program or Project Management certification (PMP, PgMP, MSP, or equivalent).
• Experience working within a PMO or enterprise delivery environment.

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health.

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.