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- Tasks: Lead and enhance workplace experiences across the EMEA region while managing global partnerships.
- Company: Join JLL, a leading global real estate firm shaping a better world through innovation and collaboration.
- Benefits: Enjoy a full-time role with opportunities for remote work and corporate perks.
- Why this job: Be part of a dynamic team driving meaningful change in workplace culture and employee satisfaction.
- Qualifications: Degree in business or related field; leadership experience in workplace services or hospitality required.
- Other info: Open to applicants who may not meet all qualifications; we value diverse backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with the client: focusing on outcomes rather than transactions, driving shared value creation, and fostering transparency and innovation through true partnership. The successful candidate will champion mutual success, aligning workplace strategy with the client's business objectives and employee experience goals while implementing regional initiatives that support the global workplace experience vision.
Key Responsibilities- Serve as the strategic advisor and relationship champion within our vested partnership model, ensuring mutual success and continuous value creation.
- Function as a key member of the global leadership team, owning and championing the workplace experience strategy and vision.
- Partner with client stakeholders to understand business objectives and co-create workplace experience initiatives.
- Co-develop and implement workplace experience standards, programmes, and innovations that enhance employee productivity, wellbeing, and satisfaction.
- Collaboratively design and execute workplace experience measurement frameworks tied to mutual success metrics and business outcomes.
- Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices.
- Present workplace experience initiatives and outcomes at Quarterly Business Reviews, executive meetings, and client workshops.
- Review and analyse Key Performance Indicators (KPIs) to drive data-informed decisions and demonstrate value creation.
- Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams.
- Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan.
- Identify and build strategic relationships with business partners and client groups across the region.
- Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs.
- Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management.
- Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio.
- Lead a team of two regional workplace managers (Americas and AsPAC) in delivering on shared outcomes while adapting to local needs and cultural nuances.
- Collaborate closely with the Global Colleague Experience Centre of Excellence Lead to ensure consistent service delivery standards worldwide.
- Promote Workplace Experience initiatives to business leadership and identify key areas of support for business units.
- Engage business resource groups and regional communities, with support from the Communications Team.
- A degree or diploma in an appropriate discipline such as business, facility management, or hospitality.
- Proven leadership experience in workplace services, corporate real estate, or hospitality management.
- Strong foundation in workplace experience programme management.
- Previous experience working in the EMEA region and/or in a global capacity with understanding of cultural differences.
- Track record of co-creating innovative solutions that deliver measurable outcomes.
- Experience leading cross-functional and geographically dispersed teams in collaborative environments.
- Willingness and ability to travel within EMEA and globally.
- Partnership-oriented mindset with focus on trust, transparency and mutual success.
- Exceptional stakeholder management with ability to build trust-based relationships at all levels.
- Analytical thinking that translates data into actionable workplace insights.
- Ability to balance strategic vision with tactical execution while driving organizational transformation.
- Cultural sensitivity across diverse markets with outstanding communication skills.
- Financial acumen focused on value creation rather than traditional cost management.
- Strong people management capabilities including talent recruitment, development and coaching.
- Proficiency with workplace technology platforms and digital experience tools.
- Project/programme management expertise with collaborative governance approach.
- Outstanding communication skills with ability to engage diverse stakeholders effectively.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Global and EMEA Workplace Experience Lead employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
EMEATA@jll.com
StudySmarter Expert Advice 🤫
We think this is how you could land Global and EMEA Workplace Experience Lead
✨Tip Number 1
Familiarise yourself with JLL's workplace experience philosophy. Understanding their focus on partnership and mutual success will help you align your approach during interviews, showcasing how you can contribute to their vision.
✨Tip Number 2
Network with current or former employees of JLL, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed workplace experience initiatives in the past. Highlighting measurable outcomes will demonstrate your ability to drive value creation, a key aspect of the role.
✨Tip Number 4
Stay updated on industry trends related to workplace experience and employee wellbeing. Being knowledgeable about current best practices will allow you to engage in meaningful conversations during interviews and show your commitment to innovation.
We think you need these skills to ace Global and EMEA Workplace Experience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workplace services, corporate real estate, or hospitality management. Emphasise any leadership roles and specific achievements that align with the responsibilities of the Global and EMEA Workplace Experience Lead.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional workplace experiences. Discuss how your background and skills can contribute to JLL's goals, particularly in fostering partnerships and driving employee satisfaction.
Highlight Cultural Sensitivity: Given the role's focus on the EMEA region, showcase your understanding of cultural differences and your experience working in diverse environments. This will demonstrate your ability to manage relationships effectively across various markets.
Showcase Analytical Skills: Include examples of how you've used data analytics to inform decisions and improve workplace experiences in previous roles. This aligns with the job's emphasis on data-informed decision-making and continuous improvement.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Understand the Company Culture
Before your interview, take some time to research JLL's company culture and values. This will help you align your answers with their expectations and demonstrate that you are a good fit for their team.
✨Showcase Your Leadership Experience
As the role requires proven leadership experience, be prepared to discuss specific examples of how you've successfully led teams or projects in the past. Highlight your ability to manage diverse teams and drive collaborative outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle workplace challenges. Think of examples where you've co-created innovative solutions or improved workplace experiences.
✨Demonstrate Cultural Sensitivity
Given the EMEA focus of the role, be ready to discuss your understanding of cultural differences and how you've adapted your approach in previous roles. This will show your potential employer that you can effectively manage relationships across diverse markets.
