Food Services Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

JLL is seeking a Food Services Manager for our Integrated Facility Manager business line. This role focuses on ensuring high-quality, consistent delivery of food services across multiple regions and sites.

• Key Responsibilities
• Vendor Relationship Management: The Food Services Manager oversees critical vendor partnerships for employee catering services including employee dining facilities, barista coffee shops, vendor pop-ups, and hospitality services. Additionally, you'll manage ancillary service providers such as coffee machine services, vending operations, complimentary item vendors (fruit, milk, etc.), and various support services like deep cleaning.
• Operational Excellence: Working alongside onsite delivery teams, you'll ensure full EHS compliance, consistent service delivery across the portfolio, smooth mobilization of new sites, and strict adherence to IFM and client contracts. The role requires managing vendor performance through measurable KPIs and SLAs while maintaining robust reporting and budget management processes.
• Strategic Relationship Building: Develop strong partnerships with Facilities Managers, Assistant Facilities Managers, Soft/Hard Services Managers, and the EMEA Program Team. Build client relationships and support RFP processes related to food services operations.
• Quality Assurance: Create and maintain SOPs and SOWs for the catering division, conduct quarterly audits across all catering areas, and ensure consistency of GREF-mandated hospitality services including tea point provisions and meeting room standards.

Required Qualifications

• Experience: Ideally 6+ years in food or hospitality roles within large commercial organizations. Proven facilities contract ownership and supplier/contractor management. Working knowledge of quality, environmental, and EHS management systems (essential).
• Skills & Competencies: Strong vendor/contract management capabilities, excellent verbal and written communication, high IT literacy, collaborative team orientation, customer satisfaction focus, continuous improvement mindset, practical soft services knowledge.

Preferred Qualifications

• Degree-level education or equivalent.
• Quality, EHS, and environmental accreditations.
• HCIMA Membership.
• Facilities Management industry qualifications.

What JLL Offers

Join an entrepreneurial, inclusive culture where collaboration drives success globally. Our Total Rewards program supports your career ambitions through comprehensive recognition, wellbeing benefits, competitive pay, and professional development opportunities. You'll work on landmark projects with world-leading businesses while building lasting professional connections.

Application & Privacy

Apply today at privacy information and details on data collection practices, please see JLL's Global Privacy Statement on our career site. US employees can access our Equal Employment Opportunity and Affirmative Action policy documentation. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritises mental, physical and emotional health.

About JLL

We're JLL - a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.