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- Tasks: Lead facilities management and reception operations, ensuring exceptional service delivery and visitor experiences.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Embrace a culture of diversity and inclusion, where your unique talents are valued.
- Why this job: Shape the future of workplace experiences while leading a dynamic team.
- Qualifications: Experience in facilities management and hospitality, with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the Role
As the Facilities Manager & Reception Lead for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery while ensuring exceptional front-of-house hospitality. This dual-function leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, alongside overseeing reception operations and visitor experience. The role ensures business continuity, operational excellence, financial performance, and leads the operating model on site with a focus on creating outstanding first impressions and seamless workplace experiences. This leadership role is accountable for building and developing high-performing FM and reception teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites while delivering world-class hospitality standards.
Key Responsibilities
- Strategic Operational Leadership
- Serve as the primary operational interface between the client's senior leadership and our delivery teams, ensuring seamless communication and service alignment.
- Identify opportunities for service enhancement, cost optimization, and process improvement across both facilities operations and reception services.
- Drive workplace experience excellence initiatives that directly impact employee satisfaction, visitor experience, and productivity metrics.
- Manage integrated service delivery including facilities, hospitality, reception, catering, and event management teams, ensuring cohesive service delivery and consistent brand representation.
- Lead strategic direction and operational excellence across key account support functions including HSSE, Quality & Compliance, Performance Management, Communications, Sustainability.
- Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy while maintaining exceptional front-of-house standards.
- Reception & Front-of-House Leadership
- Oversee all reception operations, ensuring professional, welcoming, and efficient visitor management aligned with corporate standards and brand values.
- Lead the reception team to deliver exceptional customer service, managing visitor check-in procedures, security protocols, and first-impression experiences that reflect organizational excellence.
- Develop and implement reception service standards, protocols, and best practices that enhance the visitor journey from arrival through departure.
- Ensure reception staff are trained in customer service excellence, emergency procedures, building systems, and client-specific requirements.
- Manage the scheduling, deployment, and performance of reception personnel, ensuring adequate coverage during business hours and special events.
- Implement technology solutions and tools that streamline visitor management, meeting room bookings, and front-desk operations.
- Client Relationship Management
- Cultivate strong strategic partnerships with client stakeholders at all levels, ensuring exceptional service delivery in both behind-the-scenes operations and front-facing interactions.
- Develop reporting to demonstrate performance, value creation, and continuous improvement across facilities and reception metrics.
- Proactively identify emerging client needs and develop tailored solutions that enhance both operational efficiency and visitor experience.
- Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
- Maintain, review and oversee vendor relationships and performance across all service streams.
Qualifications & Experience
- Professional Background
- Progressive experience in corporate real estate services management with demonstrable expertise in Facilities Management and hospitality/reception operations.
- Proven track record of successfully managing complex service delivery operations with budgetary responsibility, including front-of-house and visitor services.
- Experience leading diverse functional teams including HSSE, Quality & Compliance, and reception/hospitality teams.
- Demonstrated expertise in vendor management, strategic sourcing, and hospitality service delivery.
- Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs.
- Minimum 2 years of facilities management with demonstrated success in reception or front-of-house leadership.
- Experience in customer service excellence, visitor management systems, and creating outstanding first-impression experiences highly valued.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Facilities Manager and Reception Lead employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager and Reception Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. Tailor your responses to highlight your relevant experience in facilities management and hospitality.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and ability to enhance visitor experiences, as these are key for the Facilities Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Manager and Reception Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management and reception operations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Facilities Manager & Reception Lead, leadership is key! Use your application to demonstrate your ability to build and develop high-performing teams. Share examples of how you've successfully managed diverse teams and improved service delivery.
Highlight Client Relationship Management: We value strong relationships with our clients, so make sure to mention any experience you have in cultivating partnerships and enhancing visitor experiences. This will show us that you understand the importance of client satisfaction in this role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Facilities Management Stuff
Make sure you brush up on your facilities management knowledge. Understand the key responsibilities of the role, like operational excellence and service delivery. Be ready to discuss how you've successfully managed similar operations in the past.
✨Showcase Your Leadership Skills
This role is all about leading teams, so be prepared to share examples of how you've built high-performing teams in the past. Talk about your experience in managing diverse functional teams and how you’ve fostered a culture of excellence in customer service.
✨Understand Client Relationship Management
Get familiar with the importance of client relationships in facilities management. Be ready to discuss how you've cultivated strong partnerships with stakeholders and how you’ve handled complex service delivery challenges in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of specific situations where you had to enhance visitor experiences or optimise costs. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.