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- Tasks: Be the go-to person for all facilities-related matters and ensure a great workplace experience.
- Company: Join JLL, a global leader in real estate shaping a better world through innovation and teamwork.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact by enhancing workplace experiences and collaborating with diverse teams.
- Qualifications: Strong communication skills and some experience in facilities management are essential.
- Other info: We welcome applicants from all backgrounds, even if you don't meet every requirement!
The predicted salary is between 30000 - 42000 £ per year.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.
What your day will look like:
In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :
- The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.
- Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.
- Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.
- Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.
- Be proactive in finding opportunities for improvement within the workspace.
- Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).
- Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.
- Monitor, rectify and report Health & Safety near hits and incidents.
- Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.
- Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.
Required Qualifications, Skills, and Experience
- Strong and excellent communication skills, both verbal and written.
- Solid stakeholder management and organisation skills.
- Experience facilities/property management, or a related field required.
- Professional efficiency with Microsoft Office and CAFM Systems.
- Sound knowledge of Health and Safety requirements within FM.
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
#LI-JA1
Location:
On-site –Birmingham, GBR
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Coordinator
What this job involves
As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.
What your day will look like:
In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :
- The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.
- Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.
- Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.
- Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.
- Be proactive in finding opportunities for improvement within the workspace.
- Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).
- Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.
- Monitor, rectify and report Health & Safety near hits and incidents.
- Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.
- Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.
Required Qualifications, Skills, and Experience
- Strong and excellent communication skills, both verbal and written.
- Solid stakeholder management and organisation skills.
- Experience facilities/property management, or a related field required.
- Professional efficiency with Microsoft Office and CAFM Systems.
- Sound knowledge of Health and Safety requirements within FM.
- Experience in managing vendors.
- IOSH or IWFM qualifications desirable.
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
#LI-JA1
Location:
On-site –Birmingham, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .
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Facilities Coordinator employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Familiarise yourself with JLL's values and mission. Understanding their commitment to exceptional workplace experiences will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of JLL, especially those in facilities management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of CAFM systems and Health & Safety regulations. Being able to discuss these topics confidently will demonstrate your readiness for the role and your proactive approach to facilities management.
✨Tip Number 4
Prepare examples from your past experience that highlight your customer service skills and ability to resolve issues effectively. This will show your potential employer that you can handle the responsibilities of a Facilities Coordinator with ease.
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or related fields. Emphasise your communication skills and any experience with CAFM systems, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've delivered exceptional customer service or improved workplace experiences in previous roles.
Highlight Relevant Skills: Clearly outline your organisational skills and stakeholder management experience. If you have knowledge of Health and Safety requirements, make sure to include that as well, as it's a key aspect of the job.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Facilities Coordinator.
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Showcase Your Communication Skills
As a Facilities Coordinator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle client enquiries or resolve facilities issues, so think of examples that highlight your ability to communicate effectively.
✨Demonstrate Proactive Problem-Solving
The role requires a proactive approach to identifying and resolving issues. Prepare to discuss specific instances where you've successfully identified problems in a workplace and taken initiative to improve the situation. This will show your potential employer that you can think on your feet and take action when necessary.
✨Familiarise Yourself with Health & Safety Regulations
Understanding health and safety requirements is crucial for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your role. This knowledge will not only impress your interviewers but also demonstrate your commitment to creating a safe working environment.
✨Highlight Your Experience with CAFM Systems
Since familiarity with CAFM systems is mentioned in the job description, be prepared to talk about your experience with such software. If you have specific examples of how you've used these systems to manage facilities or improve processes, share them. This will show that you're not only qualified but also ready to hit the ground running.
