Executive Events Host: VIP Guest Experience Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.

What this job involves:

• Working within the Executive Services team the Executive Events Host will have team leader responsibility and work closely with all service lines to drive and maintain 7* service standards.
• Duffield Bank House is a 16th Century property located on the bank of the River Derwent. Purchased by Rolls-Royce in 1936 its main purpose today is hosting senior Rolls-Royce executives and their customers for conferences, formal dinners, garden BBQs and overnight stays.
• Reporting to the Executive Host Manager you will focus your day-to-day efforts into service improvement, guest satisfaction and team training.

What your day-to-day will look like:

• Be part of a small team of Executive hosts to support the daily running of the sites.
• Supervising the facility operations including maintenance, conference facilities, security procedures and health and safety.
• Flexible working hours including evening work with some overnight stays.
• Driving a working Health and Safety culture.
• Ensuring a high standard of cleaning, catering and maintenance. Make sure all issues are escalated appropriately.
• Be adaptable to change and able to operate on a flexible rota system.
• Ability to host high profile guests with discretion and maintain a 7* service.
• Support logistics of customer visits.
• Able to manage bookings effectively with working knowledge of Microsoft applications.
• Fully understand and work within client strategies, policies and procedures.
• Providing VIP service including concierge and service.
• Develop effective working relationships with key stakeholders and clients.
• Ensuring AV/IT systems are in working order daily.
• Forming the role of Duty Manager to ensure overall safety, operational management and maintaining high service standards.
• Support emergency procedures as outlined and when required.
• Lead by example within the team to drive a customer-centric style of service.
• Record and track customer preferences for future visits.
• Run on the job training sessions for the wider team to improve overall service standards.
• Develop ways of improving service or guest satisfaction through innovation.

Person Specification:

• Extensive hospitality and/or customer service experience.
• Customer centric service style, putting the customer first.
• Ideally previous management or supervisory experience.
• Ability to remain calm under pressure.
• Effective communication skills both with colleagues and customers.
• Cultural awareness.
• Organised and timely.
• Problem solving ability.
• Good attention to detail skills.
• Knowledge and operational experience with Microsoft Office Software.
• Desire to continually improve, adapt and self-develop.

At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe.