At a Glance
- Tasks: Manage engineer schedules to optimise service levels and customer satisfaction.
- Company: Join JLL, a leading Facilities and Maintenance firm in the UK.
- Benefits: Competitive salary, career growth, and a chance to innovate with top businesses.
- Other info: Dynamic work environment with opportunities for professional connections and development.
- Why this job: Shape the future of real estate while making a real impact on engineering operations.
- Qualifications: 2+ years in scheduling or workforce management, strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling.
The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts.
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements.
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts.
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands.
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage.
- Monitor schedule adherence in real-time and make necessary adjustments to maintain KPIs and service level agreements.
- Coordinate appropriate engineer allocation to achieve contractual service level objectives and response time requirements.
- Perform intraday schedule adjustments based on actual versus forecasted workload and engineer availability.
- Collaborate closely with engineering leadership to address scheduling challenges and resource allocation needs.
- Administer contingency scheduling plans when required to address unexpected workload fluctuations, engineer shortages, or urgent contractual requirements.
- Process daily schedule exceptions, update engineer schedules, and respond to escalated scheduling requests.
- Generate reports tracking schedule adherence, productivity, KPI performance, and contractual compliance.
- Facilitate real-time discussions with engineering managers and stakeholders regarding scheduling challenges and solutions.
- Conduct analysis to identify scheduling inefficiencies and recommend improvements to enhance KPI achievement.
- Ensure accuracy and reliability of all scheduling-related reports and documentation.
- Support the integration and implementation of new workforce management technologies.
- Collaborate with leadership to project future scheduling requirements, engineer capacity needs, and budgetary impact.
Skills & Qualifications
- Minimum of 2 years' experience in a scheduling or workforce management role.
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment.
- Experience working closely with engineering or technical teams.
- Understanding of KPIs, SLAs, and contractual service level requirements.
- Proficiency with Workforce Management/Optimization tools.
- Experience with Mitel Telephony / Omni-channel platforms desirable.
- Strong analytical skills with attention to detail.
- Excellent organizational and time management capabilities.
- Ability to work under pressure and adapt to changing business needs.
- Strong communication and interpersonal skills with ability to collaborate effectively with engineering teams.
We're JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. If you're looking to step up your career, JLL are the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL.
Location: On-site – Cheshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Scheduling Manager in England employer: Jones Lang LaSalle Incorporated
At Jones Lang LaSalle Incorporated, we pride ourselves on fostering a dynamic work culture that prioritises health and safety while empowering our employees to grow professionally. As an HSSEQ Client Lead in London, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client operations. Join us to be part of a forward-thinking company that values your contributions and promotes a customer-centric approach.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Manager in England
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We think you need these skills to ace Scheduling Manager in England
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Scheduling Manager role at Jones Lang LaSalle Incorporated, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Jones Lang LaSalle Incorporated
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jones Lang LaSalle Incorporated.
