Engineering Scheduler

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role Title: Engineering SchedulerBusiness Area: JLL Workplace Management EngineeringFunction: Engineering / Contract ManagementReports To: Lead Contract SupportLocation: LondonTravel Requirement: Static - OnsiteContract Type: Permanent, Full-TimeRole Purpose:The Scheduler is a vital operational role responsible for coordinating and optimizing the deployment of engineering resources, managing work schedules, and ensuring efficient allocation of technicians to planned and reactive maintenance activities. This position requires strong organizational skills, technical understanding, and the ability to balance multiple priorities to maximize productivity and service delivery.Key Responsibilities:§ Resource Scheduling & Optimization§ Create and maintain schedules for engineers and technicians§ Optimize resource allocation to maximize productivity§ Identify and resolve double-bookings or scheduling overlaps§ Coordinate work schedules to minimize disruptions and optimize efficiency§ Negotiate priority when multiple demands compete for the same resources§ Maintain scheduling documentation and communicate updates to affected parties§ Assign work and delegate responsibilities based on team capabilities§ Liaise with vendors or external partners for coordinated scheduling§ Increase productivity and reduce nonproductivity with \"Looking for Work\" reportsPPM & Planned Work Management§ Review PPM schedules with appropriate stakeholders§ Coordinate PPM activities to ensure compliance with maintenance plans§ Ensure statutory, mandatory, and routine inspections are scheduled appropriatelyReactive Work Coordination§ Coordinate immediate response to urgent/emergency callouts§ Balance reactive demands against planned work schedules§ Ensure appropriate technician allocation based on job requirements§ Manage reactive work priorities and escalationsPermit & Safety Coordination (2 tasks)§ Application for customer permits and management (Safety – Permitting)§ Ensure all necessary safety measures are in place before issuing permitsCommunication & Stakeholder Management§ Communicate with clients or customers to confirm appointments§ Liaise with vendors or external partners for coordinated scheduling§ Communicate updates to customers regarding their requests§ Maintain effective communication with engineering teams regarding schedule changesAdministrative & Documentation§ Document solutions and maintain knowledge base articles§ Maintain accurate scheduling records and audit trails§ Ensure compliance paperwork is coordinated with scheduled activities§ Track and report on scheduling metrics and KPIsResource Optimization§ Match technician skills and qualifications to job requirements§ Consider geographic locations to minimize travel costs§ Balance workloads to prevent overtime where possible§ Identify and fill scheduling gaps proactivelyStakeholder Satisfaction§ Maintain clear communication with clients regarding appointment times§ Coordinate with vendors and subcontractors for seamless service delivery§ Respond promptly to scheduling queries and change requests§ Manage customer expectations regarding appointment availabilityCompliance & Safety§ Ensure all necessary permits are in place before work commences§ Verify technician competencies match job requirements§ Schedule work in compliance with safety protocols and regulations§ Maintain accurate documentation for audit purposesSystems & Technology§ Proficiency in CAFM systems (e.g., Corrigo, Maximo, SAP)§ Advanced scheduling software experience§ Strong Microsoft Office skills (especially Excel, Outlook)§ Ability to generate reports and analyse scheduling dataQualifications & ExperienceEssential:§ Proven 1+ Year experience in scheduling or resource coordination role§ Strong organizational and multitasking abilities§ Proficiency with scheduling and CAFM systems§ Excellent communication skills§ Understanding of facilities management or field service operationsDesirable:§ Previous experience in facilities management or property services§ Knowledge of building services trades and competencies§ Experience with permit-to-work systems§ Understanding of PPM and reactive maintenance requirements§ Customer service experienceTypical Working Conditions§ Office-based role§ Standard business hours with occasional extended hours during peak periods or emergencies§ Fast-paced environment requiring quick decision-making§ High volume of communications (phone, email, system alerts)May require occasional out-of-hours support for emergency schedulingNote: This role profile reflects the current scope of responsibilities and requirements and may be reviewed and updated periodically in line with business needs.What you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...Apply today at www.jll.com/en-uk/careersIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr