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- Tasks: Oversee facilities management and enhance customer experience at client sites.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in a dynamic role focused on customer satisfaction.
- Qualifications: Experience in facilities maintenance and strong communication skills required.
- Other info: Opportunity to thrive in a collaborative and innovative workplace.
The predicted salary is between 30000 - 42000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client’s sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer-orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client’s site and will report directly into the Contract Delivery Manager. You will be rewarded with a salary reflective of background, skill set and experience.
Day to day:
- Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services.
- Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements.
- Always assures prompt response by other team members and selected contractors to exceed customer expectations.
- Gives direction on site to promote engagement and excellence in customer service and delivery.
- Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business.
- Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures.
- Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed.
- Supports emergency preparedness and crisis planning on a site by site basis.
- Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.
- Is the first point of contact relating to all building issues.
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs.
- Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level.
- Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs.
- Adds value in delivery and innovation.
- Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord.
Essential Skills, experience and qualifications:
- Knowledge within the Facilities Maintenance sector with some technical experience.
- Previous experience in a similar role.
- Understanding of UK health and safety requirements.
- Mechanical, organisational, interpersonal and IT skills.
- Ability to multitask and possess the physical capability to engage in manual labour.
- Courteous and helpful approach with strong communication skills both verbal and written.
- Ability to prioritise tasks, work to deadlines with minimal supervision.
- Proactive approach to identifying and rectifying matters relating to the building.
- Able to manage/support crisis situations.
- Self-motivated and can work independently.
- Excellent admin skills.
Location: On-site – Edinburgh, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Workplace Liaison Officer in Edinburgh employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Liaison Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current JLL employees on LinkedIn. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for interviews by researching JLL’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to shape a brighter way forward.
✨Tip Number 3
Practice your communication skills! As a Workplace Liaison Officer, you’ll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the JLL team.
We think you need these skills to ace Workplace Liaison Officer in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in facilities management. We want to see how your skills align with the role of Workplace Liaison Officer, so don’t hold back on showcasing your strengths!
Showcase Your Customer Service Skills: Since this role is all about customer experience, emphasise any previous roles where you’ve excelled in customer service. We love candidates who can demonstrate a courteous and helpful approach, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate honesty and transparency, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we’re excited to get to know you better!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and the specific services mentioned in the job description. Understanding the technical aspects, like UPS systems and fire alarms, will show that you're serious about the role.
✨Customer Service is Key
Since this role is heavily customer-oriented, prepare examples of how you've gone above and beyond for clients in the past. Think about situations where you anticipated needs or resolved issues quickly to keep customers happy.
✨Show Your Proactive Side
Be ready to discuss times when you've identified potential problems before they escalated. This could be anything from maintenance issues to team dynamics. Highlighting your proactive approach will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll need to tailor your communication to different audiences, think of examples where you've successfully adapted your message to suit various stakeholders.
