Data Center Technician

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

This role is in support of Data Centre Operations for Proximity Services based at the Slough Data Centre (LO5) where the aim is to deliver service to the best possible standard for all infrastructure and processes managed within the data centre. The Data Centre Technician will be responsible for providing technical assistance and overall support to our customers providing 24/7 cover through a 12-hour shift pattern. The Data Centre Technician will also be responsible for the installation of racks, housing, network and computer equipment.

Each Data Centre Engineer is also responsible for managing and implementing installations as required, including shelves, power strips, rails, cable management and customer IT equipment. When required, identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. The Data Centre Technician will also share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaising with counterparts within the company’s global teams and 3rd party engineers and contractors, on hardware-related issues and processes.

We also have a number of unmanned satellite/Pop sites on the Slough campus which are managed remotely by the Slough team. This will involve travelling to these sites as and when required for operational reasons.

Essential Skills, Knowledge and Experience:

• Computer engineering experience and knowledge in order to achieve optimum methods of working.
• Cabling experience and knowledge, in order to achieve optimum methods of working.
• Installation of rack mount kit including HP, DELL and CISCO.
• Hardware maintenance – swapping of failed customer replaceable parts such as cache battery, HDD, Power Supply.
• Highly motivated individual, with a positive & pro-active attitude to work.
• Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere.
• Ability to act rapidly and logically under pressure and making effective use of others in resolving problems.
• Capable of working with the minimum of supervision.
• Good written and verbal communication skills (English).
• Good working knowledge of Outlook, Word and Excel.
• Excellent team skills, with an ability to listen and contribute to discussions and meetings.
• Customer and service focused, with determination to meet their needs.

Desirable Skills, Knowledge and Experience:

• ITIL Accreditation.
• Experience of HP One Service Manager (OSM).
• Must hold a valid UK driving licence.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!