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- Tasks: Engage with customers, ensuring a warm welcome and high-quality service.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to innovate and drive change.
- Why this job: Make a real impact on customer experiences and community events.
- Qualifications: Retail or hospitality experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Personalised proactive customer engagement ensuring a warm welcome to guests.
Delivery of high-quality customer service to customers and retailers.
Dealing efficiently with any customer and occupier issues/queries.
Proactively communicate with colleagues to ensure that all duties and tasks are fulfilled to the highest standards.
Provide accurate information regarding centre retailers, facilities and directions to customers and retailers upon request. Knowledge of the wider city we are operating in.
Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity. Onboard new occupiers to the Centre.
Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution.
Build relationships with local charity and community groups. Oversee community events and support the destination in driving Social Value.
Collect data and intel from our customers and occupiers. Ensure accuracy and able to work to deadlines.
Develop a detailed knowledge and become an expert in the software platforms. Able to provide analysis and competently use site systems.
Manage the occupier communication platform. Ensure content is updated regularly and promote sign up.
Ensure customer website and wayfinding is accurate and up to date with any destination changes.
Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy.
Driving forward actions with pace and encouragement of creative solutions - you have a hunger for delivering results.
An open and transparent communication style with the ability to listen, influence and challenge appropriately.
The cultivation of close working relationships with peers and teams to drive win-win outcomes.
A fresh & unrestrictive view on current ways of doing things to stimulate innovation and new approaches.
Embracing change by fostering state-of-the-art knowledge and technology trends to sustain Westfield’s competitive edge.
Being dedicated, motivated and passionate about our people and our company.
A strong communicator and interpersonal skills.
Retail or hospitality experience essential.
Strong verbal and written communication skills.
Exceptional organisation, time management and prioritisation skills.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy.
A passion for customer experience.
Innovative in thinking and take the initiative finding new ways of working.
Work efficiently and ability to learn new systems and software.
Be ambitious and commercially minded.
Self-motivated.
Customer Experience Host employer: Jones Lang LaSalle Incorporated
Contact Detail:
Jones Lang LaSalle Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about engaging with customers, think of examples from your past experiences where you’ve gone above and beyond. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your communication skills! Whether it’s through your body language or how you articulate your thoughts, make sure you come across as approachable and friendly. Remember, they’re looking for someone who can build relationships!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you.
We think you need these skills to ace Customer Experience Host
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let your passion for customer experience shine through. Share specific examples of how you've gone above and beyond to provide exceptional service in previous roles. We love seeing that enthusiasm!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities of a Customer Experience Host. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jones Lang LaSalle Incorporated
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like. Research common customer queries and issues in the retail or hospitality sectors, and think about how you would handle them. This will show your potential employer that you're proactive and ready to engage with customers.
✨Familiarise Yourself with the Location
Get to know the area where the company operates. Be prepared to discuss local attractions, retailers, and community events. This knowledge will help you demonstrate your commitment to providing accurate information and enhancing the customer experience.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've effectively communicated with customers or colleagues. Highlighting your strong verbal and written communication skills will be key in this role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Share specific examples of how you've handled multiple responsibilities in a fast-paced environment. This will illustrate your ability to stay organised and deliver results under pressure.