Jones Lang LaSalle Incorporated (JLL) seeks a Customer Experience Centre Manager to lead the operational delivery of the CEC for HSBC across ~350 sites. Based in Birchwood/Warrington, you will oversee scheduling, team communication, and timely escalation resolution in line with JLL standards.
You will manage prioritisation, SLA compliance, and vendor coordination while driving effective delegation, process improvement, and cross-team collaboration within WE&O and HSBC branches as required.
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Customer Experience Centre Lead – SLA & Escalations employer: Jones Lang LaSalle Incorporated
At JLL, we are dedicated to empowering our employees to shape a brighter future in real estate, particularly within our dynamic Affordable Housing team based in London. Our inclusive work culture fosters professional growth through mentorship and collaboration, while offering flexible working arrangements that support a healthy work-life balance. Join us to be part of a successful, innovative company that values your unique contributions and provides opportunities for meaningful career advancement.
Contact Details:
Jones Lang LaSalle Incorporated Recruitment Team
